Drive exceptional client experiences at RBC as a Bilingual Fraud Advisor. Help protect clients from fraud through various communication channels in this full time, shift-oriented role.
In your role as a Bilingual Fraud Advisor, you will engage with clients via phone and email while delivering tailored fraud prevention solutions. This position requires strong analytical skills, problem-solving abilities, and a passion for customer service. You'll collaborate with colleagues to meet client needs and uphold compliance in a supportive environment.
Key Responsibilities:
• Engage clients to deliver outstanding fraud protection advice
• Resolve client issues at first contact with a friendly approach
• Cultivate relationships with RBC partners for seamless service




• Support teammates in achieving collective client-focused goals
• Adhere to compliance processes to mitigate client risks
Requirements:
• Bilingual in English and French
• Proven communication and problem-resolution skills
• Flexible availability for varied shifts
• Analytical mindset to identify client solutions
• Comfortable meeting technological requirements of the role
Become a trusted advisor at RBC, utilizing your customer service skills to ensure client safety and satisfaction.
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📌 Bilingual Fraud Advisor at RBC (Toronto)
🏢 Artech
📍 Toronto