Enhance your leadership skills with Pilot Company as an Overnight Lead Guest Services Team Member. You'll oversee cashiers, ensuring quality guest service during shifts in a thriving travel center environment.
Pilot Company is seeking an Overnight Lead Guest Services Team Member to guide a shift of cashiers in processing transactions. This role requires effective customer service skills, the ability to manage transactions, and to address guest concerns promptly. Expect a energetic setting where your leadership will help maintain a guest-focused culture while fulfilling additional travel center functions as needed.
Key Responsibilities:
• Lead a team of one to two cashiers during shifts
• Complete end-of-shift reports and cash closeouts




• Promote and sell products using suggested selling methods
• Handle guest complaints and team member conflicts
• Ensure a clean and organized work area
Requirements:
• Experience in retail operations is preferred
• Exceptional customer service skills required
• Proficient with computers and calculators
• Flexibility to work nights, weekends, and holidays
• Background check is mandatory
Become a key player in ensuring top-notch service and operational excellence with Pilot Company.
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📌 Lead Guest Services Team Member Nights (Ayr)
🏢 Pilot
📍 Ayr