Drive operational excellence as a Solutions Architect at GitLab. This senior role focuses on streamlining tools, workflows, and reporting for customer engagement.

As an individual contributor, you'll partner with the Customer Experience Operations team to enhance the SA operational toolkit. Key activities include implementing business requirements, managing support requests, and improving engagement processes. Your contributions will empower GitLab's Solutions Architects throughout the customer journey and ensure effective collaboration.

Key Responsibilities:



• Own and optimize the SA operational toolkit and documentation • Manage operational support requests and triage issues • Improve engagement processes for SA interactions • Document engagement models with cross-functional teams • Ensure data quality and reporting standards for SA leaders

Requirements: • Experience in Solutions Architect or Customer Experience Operations • Familiarity with Salesforce or similar CRM tools • Robust problem-solving and project management skills • Proficiency in Excel or Google Sheets for data analysis • Understanding of AI tools for operational enhancements

Leverage your expertise to enhance GitLab’s customer engagement and operational efficiency. #J-18808-Ljbffr

📌 Operational Solutions Architect at GitLab (Winnipeg)
🏢 Okoro James
📍 Winnipeg