Become an on-site Customer Care Representative at Metergy, a leading submetering provider in North America. This role focuses on complex billing resolution and customer escalations, with opportunities for hybrid work in the future.
Metergy is seeking an experienced Customer Care Representative to manage intricate billing issues and nonroutine service challenges. You will leverage your critical thinking and attention to detail to drive process improvements while providing exceptional support to customers. Robust analytical skills and the ability to handle escalations will be vital in contributing to our mission of delivering precise utility consumption data.
Key Responsibilities:
• Analyze and resolve complex billing corrections
• Validate advanced move in and move out field activities




• Manage customer inquiries and escalations expertly
• Investigate discrepancies across billing and account systems
• Document customer interactions for quality assurance
Requirements:
• High school diploma and 2+ years in a call center role
• Utilities or energy experience preferred
• Strong analytical and critical thinking skills
• Exceptional attention to detail across systems
• Proficient in Microsoft Word and Excel
Utilize your customer service expertise to make an impactful difference at Metergy.
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📌 On-Site Customer Care Representative (Toronto)
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📍 Toronto