We are looking for a passionate hospitality leader to oversee two outstanding establishments at Hôtel William Gray: Maggie Oakes and Freddi .

Reporting to the Director of Food & Beverage, you will be responsible for delivering an exceptional guest experience, elevating our standards, and leading a united, motivated, and high-performing team.

If you are passionate about service, quality, operations, and team development, this role is for you.

ROLE & RESPONSIBILITIES

As Director, you will be responsible for leading dining room operations, embodying our culture of hospitality, and actively contributing to the overall success of both establishments.

Leadership & Operations

- Lead, motivate, and inspire the teams on a daily basis.
- Maintain an active presence on the floor by welcoming guests, supervising operations, and providing hands-on support.
- Ensure seamless service and a memorable guest experience, even during high-volume periods.

Guest Experience

- Conduct regular guest satisfaction follow-ups.
- Address guest concerns promptly and professionally.
- Ensure a consistent, warm, and high level of service.

Management & Performance

- Monitor budgets, analyze results, and implement necessary adjustments.
- Oversee inventory management and purchasing.




- Work closely with the kitchen team to maintain open communication and ensure smooth operations.
- Monitor labor costs and productivity.

Human Resources

- Recruit, train, and develop team members.
- Engage employees and foster a positive and motivating work environment.
- Establish, implement, and maintain high service and quality standards.
- Drive performance management, deliver ongoing feedback, and effectively handle challenging conversations.

QUALIFICATIONS & SKILLS

- Minimum of 3 years of management experience in a high-volume environment.
- Education or training in hospitality, restaurant management, or culinary arts is an asset.
- Proficiency with Microsoft Office Suite and Micros; OpenTable is an asset.
- Natural leadership skills, with the ability to elevate teams and foster a culture of excellence.
- Solid analytical skills, with confidence in budget management and performance tracking.
- Excellent organizational and prioritization skills, with the ability to adapt quickly to changing priorities.
- A versatile, hardworking, and ambitious individual who is committed to the well-being of both guests and team members.
- Availability to work days, evenings, and weekends.
- Fluency in both French and English is required.

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📌 Multi-Property Dining Room Director | Maggie Oakes & FREDDI (Montreal)
🏢 Gray Collection
📍 Montreal