SAP C4C Techno Functional consultant to work on SAP C4C/IS-U projects and initiatives to support business operations -7357

Our client is looking for SAP C4C Techno Functional consultant to work on SAP C4C/IS-U projects and initiatives to support business operations -7357

1 year contract, 37.5 hrs work week, Open to remote consultant, preferably hybrid 3 days a week in office.

**Please note that for the successful candidate will be required to provide and use their own laptop for the duration of the contract.

Must haves:

- - 3+ years of techno-functional experience with SAP C4C, including hands-on configuration and customization.
- - Proven expertise in tenant replication, eFlow settings, and mashup configuration within SAP C4C.
- - Strong understanding of SAP IS-U (Utilities) processes and their integration with C4C.
- - Experience with CIC0 configuration and front-office process optimization in a customer service environment.
- - Proficiency in SAP C4C SDK (Software Development Kit) or PDI (Partner Development Infrastructure) for custom development.
- - Familiarity with integration tools such as SAP CPI, PI/PO, or similar middleware.
- - Strong communication skills to collaborate with technical teams, business stakeholders, and end-users.

Preferred Skills & Experience

- - Certification in SAP C4C or SAP IS-U.
- - Knowledge of SAP S/4HANA, CRM, or other SAP modules.
- - Experience with utilities industry-specific processes (e.g., smart metering, customer billing).
- - Prior experience in a consulting role or working with cross-functional

Responsibilities

- Experience with ECC 6.0/EHP8, SAP Utilities (IS-U), CRM or CRM Case Management
- Experience with processes and customizations related to Financial Accounting – Contract Accounts Receivables and Payable, Collections Management
- Experience with processes and customizations related to Customer Service, Meter Reading and Device Management, Rate/Tariff Design and Billing/Invoicing
- Experience with Customer Contacts and BPEM
- Experience with web self-service functions, telephony/IVR and other customer channels
- Hands-on configuration experience with SAP IS-U and/or CR&B; and ability to support new and ongoing issues/development in:
- Configuration and technical problems
- Business process errors
- Usability and personalization
- Access
- Collaborate with partners in the business to determine best options for implementing required changes to existing business processes.
- Identify and present business process improvements and feasible solution options that are both sustainable, follow industry practices, and standard SAP functionality where possible.




- Analyze, complete and sign-off of IS-U Account Management Credit and Collections-related tickets, work requests including change request, and project related deliverables that adhere to the comapny and CCS Team standards and guidelines.
- Serve as configuration expert of CCS Credit and Collections processes and liaison to the business community.
- Performing operational routine sustainment activities and system maintenance with limited supervision.
- Take ownership of all assigned sustainment activities and delivers them efficiently using budgeted amount of time.
- Liaise with the business and other team members
- Document issue resolution, configuration changes, and design enhancements.
- Provide professional guidance based on experience.
- Provide timely status updates to the team lead on all sustainment activities and issues/concerns.
- Provide knowledge transfer, mentoring and coaching to business and team members on SAP IS-U CCS and CRM functionality and issues.

SAP C4C Techno Functional consultant to work on SAP C4C/IS-U projects and initiatives to support business operations -7357

Our client is looking for SAP C4C Techno Functional consultant to work on SAP C4C/IS-U projects and initiatives to support business operations -7357

1 year contract, 37.5 hrs work week, Open to remote consultant, preferably hybrid 3 days a week in office.

**Please note that for the successful candidate will be required to provide and use their own laptop for the duration of the contract.

Must haves:

- - 3+ years of techno-functional experience with SAP C4C, including hands-on configuration and customization.
- - Proven expertise in tenant replication, eFlow settings, and mashup configuration within SAP C4C.
- - Strong understanding of SAP IS-U (Utilities) processes and their integration with C4C.
- - Experience with CIC0 configuration and front-office process optimization in a customer service environment.
- - Proficiency in SAP C4C SDK (Software Development Kit) or PDI (Partner Development Infrastructure) for custom development.
- - Familiarity with integration tools such as SAP CPI, PI/PO, or similar middleware.
- - Strong communication skills to collaborate with technical teams, business stakeholders, and end-users.





Preferred Skills & Experience

- - Certification in SAP C4C or SAP IS-U.
- - Knowledge of SAP S/4HANA, CRM, or other SAP modules.
- - Experience with utilities industry-specific processes (e.g., smart metering, customer billing).
- - Understanding of HTML, JavaScript, or other web technologies for mashup development.
- - Prior experience in a consulting role or working with cross-functional

Responsibilities

- Experience with ECC 6.0/EHP8, SAP Utilities (IS-U), CRM or CRM Case Management
- Experience with processes and customizations related to Financial Accounting – Contract Accounts Receivables and Payable, Collections Management
- Experience with processes and customizations related to Customer Service, Meter Reading and Device Management, Rate/Tariff Design and Billing/Invoicing
- Experience with Customer Contacts and BPEM
- Experience with web self-service functions, telephony/IVR and other customer channels
- Hands-on configuration experience with SAP IS-U and/or CR&B; and ability to support new and ongoing issues/development in:
- Configuration and technical problems
- Business process errors
- Usability and personalization
- Access
- Collaborate with partners in the business to determine best options for implementing required changes to existing business processes.
- Identify and present business process improvements and feasible solution options that are both sustainable, follow industry practices, and standard SAP functionality where possible.
- Analyze, complete and sign-off of IS-U Account Management Credit and Collections-related tickets, work requests including change request, and project related deliverables that adhere to the comapny and CCS Team standards and guidelines.
- Serve as configuration expert of CCS Credit and Collections processes and liaison to the business community.
- Performing operational routine sustainment activities and system maintenance with limited supervision.
- Take ownership of all assigned sustainment activities and delivers them efficiently using budgeted amount of time.
- Liaise with the business and other team members
- Document issue resolution, configuration changes, and design enhancements.
- Provide qualified guidance based on experience.
- Provide timely status updates to the team lead on all sustainment activities and issues/concerns.
- Provide knowledge transfer, mentoring and coaching to business and team members on SAP IS-U CCS and CRM functionality and issues.

Disclaimer:

AI may be used in evaluating candidates.

This posting is for an existing vacancy.

#J-18808-Ljbffr

📌 SAPC Techno Functional consultant to work on SAPC/IS-U projects and initiatives to support business operations -7357 (Vancouver)
🏢 S.I. Systems
📍 Vancouver