Description

Account Manager

Job Summary

The Account Manager loves to drive results and promote the highest level of client satisfaction by turning a client into a true partner and developing real, authentic relationships. Client success is a top priority at ProSites, Inc. and as such, we empower our

employees to drive that message home with our clients. You constantly are looking to identify & cultivate business growth opportunities while ensuring a high level of continuous satisfaction. Our clients must be real relationships you value, and you would do anything to maintain a high level of trust with them.

Essential Duties
Establish trust and respect with clients
Define client success benchmarks and develop a collaborative relationship with the client to ensure those benchmarks are achieved
Position the agency as a partner who provides leadership, insights, and guidance with the client’s account
Anticipate client issues both inside the agency and within the client’s ecosystem to proactively address any potential risks
Review client strategy, contracts, agreements to make that they are accurate, and address agency promises made
Continuously monitor client feedback to guarantee a continuously high client satisfaction level




Exhibit exceptional organizational skills and maintain up-to-date documentation of all client activities throughout the agency
Have an extremely high level of ownership and responsibility; represent the client internally
Collaborate and offer insight to customer retention by recognizing triggers based on customer behavior
Regular and reliable attendance is expected as this is a full time position
Other duties as assigned by management

Requirements
3+ years of proven experience of successful client growth and retention
Highly organized and maintains documentation on every aspect of work
Detail oriented with robust communication skills, written and verbal
Entrepreneurial mentality and client-centric
Motivated, team player, and quickly adapts to change
Work well under pressure in a high volume, quick paced environment
Salesforce knowledge working out of accounts, projects, tasks, and reports

Physical/Mental Requirements for the Job
Prolonged periods of sedentary movement
May be requested to work overtime and weekends if deemed necessary
Must be able to lift at least 20 pounds
Certain management positions might be required to occasional travel
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📌 Account Manager Guelph (Canada)
🏢 Prosites
📍 Canada