Become a key partner for Krux customers as a Customer Success Specialist based in Calgary. Drive customer success through onboarding, training, and ongoing support for SaaS solutions.
In this hybrid role, you will facilitate customer onboarding and support while managing relationships. Collaborate with sales and product teams to enhance the customer experience and provide training resources. You will ensure customers receive maximum value from Krux's solutions, creating a trusted partnership.
Key Responsibilities:
• Build and maintain robust customer relationships
• Guide onboarding and implementation processes
• Deliver training sessions and product demonstrations
• Act as the primary support contact for customers
• Lead software implementation projects effectively
Requirements:
• Bachelor’s degree in a relevant field preferred
• 3-5 years in Customer Success or related role
• Familiarity with CRM systems and SaaS products
• Strong communication and problem-solving skills
• Ability to manage multiple priorities
Enhance customer satisfaction and success through effective support and training as part of Krux in Calgary.
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📌 Customer Success Specialist in Calgary
🏢 Kruxanalytics
📍 Calgary