Job Description: Our Contact Centre agents have the privilege of speaking to millions of Canadians each year.

In each call, they can make an immediate difference in the lives of our Clients and advisors.

Why You'll Love Working with Us: We are proud to be on the 2026 Best Workplaces in Canada list by Outstanding Place to Work! Weekday Schedule: Enjoy a Monday to Friday work week with shifts between 8AM to 8PM.

Shifts vary from 8AM to 8PM and require full availability between these hours.

Competitive Compensation: Competitive salary starting at 27,95$ per hour, plus an annual bonus based on objectives.

Work-Life Balance: Hybrid position with 2 days in office per week.

Quantity and fixed days per week subject to review.

Advantages: Flexible Benefits program from the day you join, Employee & Family Assistance Program, Defined Contribution Pension Plan, Stocks Ownership & Wellness Programs.

Vacation: 3 weeks’ vacation, floater days, care days and more! Career Growth: Ongoing training and development opportunities to advance your career.

What You’ll Do: Our supportive leaders are looking for talented customer service individuals that will: Help Clients and advisors with questions about our products, services, policies and claims through inbound calls.





Analyze and find solutions to client problems in a friendly and proactive way.

Provide Clients and advisors with additional information on Sun Life’s products & services in support of their financial and health goals.

Ensure our Clients and advisors have the right information taking the right amount of their time.

Apply now if: You are customer service oriented , tech-savvy, like to solve problems and thrive in a fast-paced environment.

Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.

Experience in call center, reception, hospitality, food and services, and retail are assets.

This role requires .

In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years , and you must account for all activities during this time.

Significant: Obtaining Reliability Status Clearance within a reasonable amount of time is a condition required to start employment for this role at Sun Life.

📌 Bilingual Customer Service Representative (Montreal)
🏢 Sun Life
📍 Montreal