Workshop Facilitation: Plan, prepare, and lead discovery workshops for the SPM tool with key stakeholders.

Requirements Gathering & Analysis: Gather, analyze, and document business needs and functional requirements.

Translate user needs into transparent functional specifications for the execution team.

Advisory & Best Practices: Advise teams on Service

Now SPM best practices across portfolio, project, and demand management.

Ensure alignment between business processes and platform capabilities.

Change Management & Support: Guide project managers in adopting processes supported by Service

Now SPM.

Contribute to training, change management, and knowledge transfer activities.

Functional Coordination: Act as the main functional point of contact between business users, project managers, and the implementation team.

Collaborate closely with technical teams during configuration and user acceptance testing (UAT).

What you must have: Experience: Minimum of 10 years of professional experience.





Service

Now SPM Expertise: Recent, solid experience implementing or evolving the Service

Now SPM (Strategic Portfolio Management) module.

Process Mastery: Excellent understanding of portfolio management, project management, demand, and prioritization processes.

Facilitation & Communication: Proven experience facilitating workshops, gathering requirements, and breaking down complex concepts for management.

Influence & Stakeholder Engagement: Strong communication and interpersonal skills to challenge and support managers through organizational change.

Thank you for your interest in this opportunity.

If you are selected to move forward in the process, we will contact you directly.

If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.

📌 Senior ServiceNow SPM Consultant (Montreal)
🏢 TEEMA
📍 Montreal