Elevate IT service management as the Supervisor of IT Client Services at FortisAlberta in Airdrie. Oversee daily operations, ensure quality support, and lead a dedicated team.
In this full-time role, you will supervise the IT Service Desk and Deskside Services teams at FortisAlberta. This involves managing staff, coordinating with contractors, and enhancing client service delivery. Your expertise in customer focus and service management will be essential as you develop processes aimed at improving operational efficiency and employee morale.
Key Responsibilities:
• Manage day-to-day IT support operations and workload distribution
• Lead a customer-focused service culture within the team
• Direct performance evaluations and training for team members




• Review and enhance existing IT service practices
• Serve as the main contact for escalated client issues
Requirements:
• Degree in Computer Science or related field
• 7+ years in enterprise IT support and service delivery
• Leadership experience in technical teams
• Knowledge in Microsoft platforms and ITIL Best Practices
• Solid communication and problem-solving skills
Drive operational excellence and client satisfaction as a key leader in FortisAlberta’s IT Client Services.
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📌 Airdrie IT Client Services Supervisor
🏢 FortisAlberta
📍 Airdrie