Lead customer experiences at Jetson as the Director of Customer Success, focusing on homeowner satisfaction and engagement. Oversee the journey from closed deals to successful installations in a full time, permanent role.
As the Director of Customer Success, you will manage a team ensuring that customers feel valued and informed as they transition to sustainable energy solutions. Collaborate with various departments to enhance customer interaction and reduce cancellation rates. Expertise in high-volume service environments will be crucial for scaling and maintaining service standards.
Key Responsibilities:



- Lead and develop the Customer Success team - Manage post-sale cancellations and develop save strategies - Establish and uphold customer experience standards - Facilitate customer readiness for installations - Monitor customer satisfaction and drive review generation
Requirements: - Bachelor's degree in relevant field - 7+ years in customer success, including 3+ years in leadership - Proven success in retention and satisfaction metrics - Experience with CRM platforms like HubSpot - Solid analytical and process-building skills
Elevate homeowner engagement and satisfaction through strong leadership and creative strategies at Jetson.#J-18808-Ljbffr

📌 Director Of Customer Success At Jetson Winnipeg
🏢 Jetson Home
📍 Winnipeg