Excel in a technical support role with CN in Edmonton, AB. This position focuses on ensuring the reliability of Rail Traffic Control systems while collaborating with cross-functional teams.
The Specialist Solution Management position requires coordinating with technology stakeholders to provide technical support for critical systems. The role emphasizes maintaining system integrity, performance, and compliance with Technology standards. You will troubleshoot issues, manage incidents, and oversee documentation and training efforts while ensuring smooth operations in a hybrid work workplace.
Key Responsibilities:
• Maintain and support Train Dispatch Systems effectively
• Troubleshoot system issues and conduct Root Cause Analysis
• Implement system changes and manage releases as per SLA




• Collaborate with teams to enhance system performance
• Create and maintain documentation for processes and best practices
Requirements:
• Bachelor's Degree or equivalent experience required
• Experience in a 24/7 support environment
• Technical knowledge of CI/CD practices and deployment strategies
• Proficient in relevant technologies like Kubernetes and SQL
• Strong problem-solving and communication skills
Drive system reliability, technical excellence, and collaborative support in your role with CN in Edmonton.
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📌 Technical Support Specialist at CN (Edmonton)
🏢 CN
📍 Edmonton