Bilingual Customer Service Representative Monday to Friday 8:30 am to 4:30 pm

Do you have experience working in a customer service role?
Are you comfortable spending the majority of your day on the phone?
Do you have basic computer skills?
As a Bilingual Customer Service Representative, you will be responding to calls from our customers in a professional, courteous and timely manner; updating their information in our systems and ensuring that the dispatch team and our Field Service Technicians have all of the required details to provide top notch service to our customers.

Key Responsibilities: Respond to inbound calls and emails related to client inquiries, issues and concerns in a courteous and timely fashion by focusing on customer satisfaction

Ensure issues are thoroughly investigated and determine appropriate action for resolution

Maintain accurate records and documentation of changes to account information through the CCTS database

Maintain knowledge and awareness of all company policies and procedures

Follow all current departmental procedures, processes and methodologies

Escalate any unresolved customer concerns to the Manager

Assist on special projects as assigned by the Manager; Other duties as required

To Succeed, you will need: Customer service / call center experience

Bilingual (French & English)Exceptional customer service skills with a strong "customer first" attitude

Good organizational skills and strong time-management techniques

Works well under pressure and in a fast-paced environment

Display high ethics,



character and commitment to business policies and decisions

Display initiative in handling problems, be a team player and support changes

Why Join? HYBRID WORKWe offer a Hybrid work schedule.

You will be in the office Mondays and Wednesdays each week, and can work from home for the remainder of the week (subject to specific business needs requiring office attendance)When working from home, a reliable internet connection is required.

Work from home is supported with cloud-based applications and collaboration toolsBENEFITSComprehensive health coverage plan that includes medical, dental, and vision

Life insurance, disability, and wellness programs

Vacation, Paid Personal Time, and Sick days

Matching RRSP contribution & Profit Sharing Program

Tuition Assistance Program for professional continuing education

Discounts on Canon products, retailers, memberships, and more!EMPLOYEE PERKSFree Coffee and snacks

Employee referral program

Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products

Community involvement

Employee Appreciation Events

Language requirement: In this job, you will be required to provide support nationally.

As customers and work colleagues are spread out across Canada, both English and French (written and spoken) is needed for day-to-day responsibilities such as: respond to customer (internal and external) calls from other provinces, review documents generated in other provinces, etc...

Therefore, you must be able to communicate verbally and in writing in both official languages

📌 30935 (Saint-Laurent)
🏢 Canon Careers
📍 Saint-Laurent