Role: QE with CC Tools & Amazon Connect Work Model: Hybrid.

Work Location: Toronto, ON Salary Range: $110,000 – $120,000 Contact Center Automation Engineer Key Skills & Responsibilities: Solid expertise in Quality Engineering (QE) and testing for Contact Center platforms .

Hands-on experience with IVR and routing automation using tools such as Cyara, Hammer , or similar.

Experience with test automation across UI and APIs using Selenium, Postman, Karate , or similar tools.

Experience with Agent Desktop automation and testing .

Strong knowledge of Core Java .

Ability to provide technical leadership for maintenance releases, enhancements, and ongoing production/support activities.

Familiarity with Git/Bitbucket, JIRA, Confluence, IntelliJ, Eclipse , and similar development/testing tools.

Experience working in a structured, scaled Agile environment .

Strong knowledge of AWS and Amazon Connect is a plus.

French-speaking candidates with strong testing capabilities are preferred.

Strong troubleshooting, analytical, communication, and collaboration skills.

📌 QE with CC Tools & Amazon Connect (French) (Toronto)
🏢 Staffmax Staffing & Recruiting
📍 Toronto