Deliver exceptional care as a Bilingual Customer Service and Appointment Booking Representative at Vision Group, where you’ll work remotely in English and French or Spanish. Book consultations, engage patients, and meet performance targets while enjoying a dynamic work setting.
Join Vision Group, a leading vision correction provider in North America, with over 60 clinics. This full time position requires taking calls and chat support, utilizing your customer service experience to understand patient needs. You’ll play a crucial role in guiding patients through their journey while contributing to growth across more than 11 brands in the company.
Key Responsibilities:



- Handle incoming and outgoing calls and chat conversations - Take a consultative approach to patients’ needs - Book and confirm appointments efficiently - Maintain accurate patient records and interactions - Meet individual booking and follow-up targets
Requirements: - High school diploma and 6+ months of customer service experience - Fluency in English and French (Spanish is a plus) - Robust organizational skills and adaptability - Comfort with technology and multiple applications - Motivation to achieve and exceed performance goals
Leverage your bilingual skills and customer service expertise to enhance patient experiences with Vision Group.#J-18808-Ljbffr

📌 Bilingual Customer Service Representative Remote Riviere Des Prairies—pointe Aux Trembles (Canada)
🏢 Vision Group
📍 Canada