Our banking client is seeking a Bilingual Service Desk Analyst to deploy and support Windows 11 laptops using Microsoft Intune, SCCM, and Service

Now Join a large-scale enterprise device deployment initiative within a Canadian financial services environment.

This role supports laptop refresh, provisioning, deployment, and end-user support activities across Windows 10/11 environments using Microsoft Intune, SCCM, and Service

Now.

The position includes onsite deployment support, device lifecycle activities, and workstation setup at the client’s Ottawa office. 3 year contract, Ottawa, % Onsite, Working Hours: EST Must Haves 4+ years providing IT support services in an enterprise setting 3+ years supporting laptop refresh , device deployment, or hardware lifecycle initiatives Hands-on deployment and support of Windows 10/11 laptops in enterprise environments Experience using Microsoft Intune , SCCM, and Service

Now for device deployment and asset management University degree, college diploma,



or recognized certification in information technology from a recognized institution Bilingual English and French Eligibility to obtain Secret Clearance Nice to Have Knowledge of Windows 10/11 device imaging and configuration profiles Knowledge of device compliance, security policies, patch management, and endpoint protection Responsibilities Prepare, configure, and deploy Windows 11 laptops in accordance with Microsoft Managed Desktop standards Install and validate laptops, docking stations, monitors, and peripheral devices at user workstations Perform user data migration activities including backup and transfer of user profiles, settings, and data Maintain asset inventory records in Service

Now including device assignment and lifecycle updates Provide onsite and remote deployment support including onboarding, login assistance, and troubleshooting Decommission legacy devices through secure data sanitization and hardware preparation activities Validate device compliance with security, patching, encryption, and configuration requirements

📌 Bilingual Service Desk Analyst to deploy and support Windows 11 laptops using Microsoft Intune, SCCM, and ServiceNow (Ottawa)
🏢 S.i. Systems
📍 Ottawa