Business Unit: Cubic Transportation Systems

Company Details: The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center workplace. This role is responsible for delivering exceptional service, managing transactions, resolving inquiries, and ensuring adherence to company policies, service standards, and performance metrics.

Job Details

Essential Duties and Responsibilities

- Respond to incoming customer calls promptly and courteously to ensure a positive service experience.
- Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism.
- Accurately document customer interactions, transactions, and relevant data in the system to maintain high data integrity.
- Address customer questions, troubleshoot issues, and escrow complex cases when necessary to ensure timely and effective resolution.
- Provide clear and accurate information regarding products, fare media, programs, and related services.
- Ensure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping.
- Meet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy, while maintaining superior service quality.

Background and Experience

- High school diploma or equivalent required.
- Previous customer service experience, preferably in a call center, retail, or high-volume service environment, is strongly preferred.
- Strong communication, problem-solving, and interpersonal skills with the ability to manage challenging situations professionally.
- Proficiency in computer systems and data entry; experience using CRM or call center platforms is a plus.
- Availability to work extended hours, weekends, or holidays based on business needs.

Remote role - applicants must reside in the Greater Vancouver area.

Cubic Pay Range: $18.25 - $18.91 + benefits.

Benefits

- medical, dental and vision insurance




- company-paid disability (company continues full pay and benefits for up to six weeks)
- life insurance options
- critical illness and accident coverages
- Flexible Spending Accounts
- a pre-paid legal plan
- travel accident insurance
- an award-winning well-being program which includes an employer-funded lifestyle spending account
- up to six weeks of paid parental leave
- a 401k Retirement Plan with a company match
- backup childcare
- pet care
- pet insurance
- virtual tutoring
- a tuition reimbursement program

Many locations follow a 9/80 work schedule with time-off policies to help encourage employees to take time for rest and relaxation.

Full-time salaried employees are eligible to participate in Cubic's flexible time-off arrangement.

Part-time and hourly employees accrue paid time-off (PTO)/Sick leave at a rate of 5.23 hours bi-weekly.

Lastly, Cubic provides its employees 11 paid holidays throughout the calendar year.

Worker Type: Employee

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

Cubic creates and delivers technology solutions in transportation that make people’s lives easier by simplifying their daily journeys, and defense capabilities that help promote mission success and safety for those who serve our nation.

Led by our talented teams around the world, Cubic is committed to solving global challenges through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD).

We are proud to be an Equal Opportunity/Affirmative Action-Employer.

We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, national origin, military or veteran status, and any other basis protected by applicable law. For more information on Equal Employment please visit:

To learn more, visit Cubic.com.

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📌 Customer Service Representative (Burnaby)
🏢 Cubic Transportation Systems
📍 Burnaby