Job Description What You'll Do Lead and oversee the night team, providing direction, coaching, support, and accountability.

Coordinate staffing, work assignments, equipment, supplies, and work orders to ensure all required services are completed.

Ensure adequate staffing and service coverage throughout the night shift.

Train, coach, and support employees while reinforcing company expectations and service standards.

Monitor team performance and address operational or performance concerns as required.

Ensure SOPs, cleaning standards, safety procedures, and client requirements are consistently followed.

Conduct regular inspections and identify opportunities to improve service quality.

Prioritize work and use sound judgment to resolve operational issues as they arise.

Work closely with employees, supervisors, management, and the client to address concerns and find effective solutions.

Identify operational gaps and take appropriate corrective action.

Monitor equipment and ensure maintenance or repair issues are reported and followed up.

Support work order management and ensure outstanding issues are addressed.

Promote a safe, respectful, and productive work environment.





Provide regular updates to management regarding staffing, service delivery, incidents, and operational concerns.

Support continuous improvement initiatives and help drive a high-performing team.

Perform other duties as required.

Qualifications What We're Looking For Secondary School Diploma or equivalent.

Minimum 3 years of progressive experience in custodial, facilities, operations, or a related service environment.

Minimum 3 years of leadership experience managing multiple direct reports, preferably in a unionized environment.

Strong knowledge of cleaning equipment, custodial procedures, SOPs, quality standards, and secure work practices.

Demonstrated ability to train, coach, motivate, and hold employees accountable.

Strong communication, organizational, and problem-solving skills.

Ability to prioritize competing demands and make sound decisions independently.

Proficiency with Microsoft Office applications.

Valid driver's license and willingness to travel as required.

Flexibility to work nights, weekends, and holidays based on operational requirements.

📌 Night Manager (Ottawa)
🏢 Dexterra Group
📍 Ottawa