Work onsite - 5 days per week; Location: Nepean, ON K1A 0K2 Overview Our client is seeking a highly skilled Service

Now Senior Developer to support the implementation and enhancement of the Service

Now CMDB and Security Operations capabilities.

The successful candidate will be responsible for hands-on development, configuration, integration, scripting, testing, and platform optimization.

This role requires extensive experience with Service

Now development, Discovery, integrations, workflow automation, and CMDB configuration.

Key Responsibilities Phase 1: CMDB Foundation (Primary Focus) Configure and optimize Service

Now Discovery schedules.

Install, configure, and maintain MID Servers.

Configure Discovery credentials and troubleshoot connectivity issues.

Develop and maintain Identification and Reconciliation Rules (IRE/IRR).

Configure CI class structures and CMDB relationships.

Build CMDB dashboards, reports, and health metrics.

Support business service mapping activities.

Develop and maintain demonstration environments and proof-of-concept solutions.

Perform code reviews, testing, and deployment activities.

Phase 2: Security Operations Enablement Configure Service

Now Security Operations components including Vulnerability Response and Incident Response.

Develop integrations with vulnerability management and security monitoring tools.

Configure automated workflows, routing rules, notifications, and assignment groups.

Implement SLA monitoring and escalation processes for security incidents.

Support security data ingestion, normalization, and workflow automation.





Required Qualifications Minimum 5+ years of hands-on Service

Now development experience .

Robust experience with: Java

Script Business Rules Client Scripts UI Actions Script Includes Flow Designer Integration

Hub Experience configuring and supporting: Service

Now Discovery MID Servers CMDB Identification and Reconciliation Engine (IRE) Experience developing REST and SOAP API integrations.

Familiarity with Service

Now Security Operations and associated data models.

Experience performing unit testing, troubleshooting, and production support.

Preferred Qualifications Service

Now CSA certification.

Service

Now CAD certification.

Experience working with CMDB and Discovery implementations.

Experience integrating vulnerability scanners, SIEM platforms, or cybersecurity tools.

Knowledge of CSDM principles and Service Mapping.

Experience working in enterprise-scale Service

Now environments.

Key Deliverables CMDB configurations and enhancements.

Discovery and MID Server implementation.

Dashboards, reports, and monitoring solutions.

Security Operations workflows and automations.

Third-party security tool integrations.

Technical documentation, testing results, and deployment packages.

Success Factors Delivery of a healthy, accurate, and scalable CMDB.

Successful integration of security tooling with Service

Now.

High-quality, maintainable code aligned with platform best practices.

Strong collaboration with architects, stakeholders, and operational teams.

Commitment to utilizing OOTB functionality wherever possible to maintain platform upgradability.

📌 Service Now Developers (Ontario)
🏢 FlexStaf IT
📍 Ontario