Elevate customer interactions as a Customer Experience Specialist with BMO. This role focuses on resolving complaints and enhancing service quality through innovative solutions.
BMO Financial Group seeks a Customer Experience Specialist with 6-7 years' experience and a relevant degree. This pivotal role requires solid problem-solving, negotiation, and analytical skills while fostering client relationships. You will ensure high-quality service, monitor complaint resolution processes, and collaborate to improve policy efficiency.
Key Responsibilities:
• Conduct impartial reviews of customer complaints
• Develop and maintain strong client relationships
• Monitor quality control and service levels
• Recommend enhancements for BMO policies
• Provide expertise to internal/external stakeholders
Requirements:
• 6-7 years of relevant experience
• Proficiency in product knowledge and operations
• Strong verbal and written communication skills
• Experience in negotiation and problem resolution
• Fluency in French and English
Drive improvements in customer experience and complaint resolution as a trusted BMO advisor.
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📌 Customer Experience Specialist at BMO (Quebec City)
🏢 BMO
📍 Quebec City