THE ROLE Our client is seeking a Bilingual Technical Support Specialist (French/English) to join their team.

In this role, you will provide exceptional technical support to customers, ensuring a positive and effective experience while utilizing your strong bilingual communication skills.

The ideal candidate is customer-focused, tech-savvy, and experienced in troubleshooting (knowledge of small engines is an asset).

Please note, this is an in-person role.

This role begins with a 6–8 week structured training period , during which you’ll work day shift hours , Monday to Friday from 8:30 AM to 5:00 PM .

After successfully completing training and graduating to live calls, your regular shift will be 11:00 AM - 7:30 PM.

With long-term growth potential and an excellent benefits package upon permanent hire, this is a great opportunity to build your career in a dynamic and supportive environment.

If you’re bilingual, detail-oriented, and passionate about solving problems, we’d love to hear from you! ADVANTAGES Hourly wage $23 6-8 weeks of structured onboarding and technical training Temporary contract for three months until permanent Hire After a 90-day probation,



full-time employees receive comprehensive employee insurance & paid vacation Matching RRSP program (up to 4% of contributions after 1 year) Work with a personable and energetic team in a supportive, food-loving environment Gain valuable experience with technical support in the power equipment industry Enjoy a balanced schedule with flexibility RESPONSIBILITIES Diagnose and resolve technical issues reported by customers Provide clear step-by-step guidance in both French and English Collaborate with technical teams to solve complex problems Maintain accurate documentation of issues and solutions to build a knowledge base Deliver excellent customer service via phone, email, and live chat Stay updated on product advancements and industry trends Participate in improving support processes by identifying recurring issues REQUIREMENTS Bilingual proficiency in French and English OR Spanish and English, both spoken and written.

Minimum of 1 year of call center or Customer Service experience Knowledge of small engines or related troubleshooting (an asset) Strong computer skills, including Microsoft Office (Word, Excel, Outlook) Excellent communication, problem-solving, and customer service skills Flexibility to work in a rotating schedule (afternoon/evening shifts and remote weekends) #INDSTRIVE3 #LI-SR

📌 Bilingual Customer Service Representative (Burlington)
🏢 STRIVE Recruitment
📍 Burlington