The client is opening three identical procedure writer positions, attached to knowledge management, to support the first release of a project modernizing the individual insurance ecosystem. The central deliverable is the operational procedure: the resource must master a solution not yet in production, assess the impact of new ways of working on operations and derive the documentation needs from it. The work relies on autonomous information gathering with business experts and POs, then on structuring information for varied audiences. The mandate stresses simplicity, consistency and compliance of content, which puts plain-language writing on the same level as documentation rigour. Use of AI and Copilot is stated as a work expectation, framed by existing templates, not as an asset.
Sought candidate: a senior procedure writer who has documented new or transformed business processes, based on interviews with business experts, for operational teams.



The person structures content in SharePoint and integrates generative AI into their writing practice.
Full time
Requirements Required:

Design, writing, validation and updating of operational procedures
Mastery of a new solution, business rules, target processes and user journeys, with operational impact analysis
Gathering, validating and structuring information with business experts and POs, autonomously
Quality, consistency, compliance and accessibility of content according to writing and document management practices
Analysis, synthesis and plain-language explanation of complex concepts for varied audiences
Microsoft suite, including SharePoint, Lists and Copilot
Use of AI in writing, according to provided processes and templates
CA$55,000.00–CA$60,000.00 yearly

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📌 Agente ou agent - Service à la clientèle (Quebec City)
🏢 Grant Thornton
📍 Quebec City