About the Role The role involves creating a welcoming environment for every member and guest while preparing fresh food and drinks to the highest standards. The successful candidate will deliver warm service, prepare food and beverages, maintain hygiene and food safety, process orders and payments, and support colleagues across Food & Beverage and Virgin Active teams. The position is full time, 40 hours per week, within a Social Wellness Club environment.
Key Responsibilities Deliver warm, friendly and genuine service to every member and guest.
Prepare food and beverages to brand recipes and presentation standards.
Process customer orders and payments accurately using POS systems.
Maintain knowledge of menu items, promotions, allergens and nutritional information, and recommend products to provide an exceptional customer experience.
Ensure food safety, hygiene and cleanliness standards are maintained, following allergen procedures and preventing cross-contamination during food preparation.
Complete opening, closing, preparation and temperature check procedures accurately, and monitor stock levels and communicate replenishment requirements.
Maintain a clean, organised and welcoming café environment, including dining areas, counters and displays.
Work collaboratively with colleagues across Food & Beverage and Virgin Active teams to deliver a seamless member experience.
Support the training of new team members and contribute to maintaining Virgin Active brand standards.
Required Experience & Qualifications Food Safety Level 2 qualification (or willingness to obtain).




Food Allergy and Intolerance Training.
Passion for delivering outstanding customer service.
Strong communication and interpersonal skills.
Excellent attention to detail and commitment to food safety and hygiene.
Ability to work efficiently in a rapid-paced environment.
A proactive, positive and reliable approach to work.
Flexible to work early mornings, evenings, weekends and bank holidays.
Preferred Skills Previous experience in a customer service, hospitality or food service environment is desirable.
Salary £12.71—£12.71 GBP
Advantages & Perks 30 days annual leave.
Pension fund.
50% discount on Kauai meals while on duty.
Complimentary Virgin Active membership for yourself.
Development and progression opportunities aligned to your level.
Access to a vibrant, engaged member community.
A premium environment with industry-leading facilities.
The opportunity to be part of a brand redefining the future of wellness.
The platform to build your career, reputation and impact.
About the Company Kauai is committed to recruiting the finest people who share its passion for creating exceptional experiences and delivering world-class service every day. As it evolves into Social Wellness Clubs, it is creating spaces and experiences that support every aspect of members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, it makes wellness feel accessible, welcoming and easy to navigate.

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