Join Kärcher as a Service Operations Manager and drive exceptional service delivery. This role focuses on optimizing workflows and leading a productive team to exceed service expectations.

As a Service Operations Manager, you will oversee daily shop operations while ensuring service requests are fulfilled promptly. The position requires strong leadership skills to manage the service team and maintain high productivity levels. You will also address escalated service calls, support remote clients, and work with 3rd-party providers to boost revenue through effective solutions.

Key Responsibilities:
• Manage daily operations and shop scheduling effectively
• Lead and direct the Service Admin staff and technicians
• Maintain technician productivity rates above 90%




• Resolve escalated service calls and support remote customers
• Capture repair opportunities and upsell rental equipment

Requirements:
• Solid mechanical background in municipal equipment
• Proven experience in service department management
• High proficiency with ERP systems like SAP Business One
• Advanced diagnostic skills and hands-on mechanical ability
• Valid passport for training and travel flexibility

Bring your leadership skills and technical expertise to create a WOW experience at Kärcher.
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📌 Kärcher Service Operations Manager (Ontario)
🏢 Alfred Kärcher SE KG
📍 Ontario