The Service Technician is responsible providing excellent customer service while servicing customer equipment. As a Service Technician, you will record the service request, successfully service equipment and follow up with our customers on maintenance or concerns.

Salary: $65k

Responsibilities

Perform planned and preventative maintenance on company product lines and competitive equipment.

Complete customer service break down calls and repairs as scheduled

Prepare new equipment for installation and in-service

Maintain customer records and profiles

Prepare and complete customer work orders, warranty claims and parts orders

Build and maintain our good relationship with our customers, sales staff and management

Solve mechanical, and electrical problems utilizing, electronic, and paper service manuals and manufacturers technical support personnel

Actively foster key customer relationships and realize future growth potential

Requirements

Have a mechanical / electrical, or automotive background, training or certification

Robust Communication skills are a must

Self-starter who takes initiative and maintains excellent follow-through and follow-up.



Remotely managed from Richmond with a peer team in place to assist

Strong organizational skills are a must

Effective communication and customer service skills

Strong computer skills: proficient use of email and our software program

Ability to work effectively in situations that involve change and/or competing demands

Perform well in a fast-paced environment

Proficient handling of all confidential and time-sensitive material

Ability to stay within budget on expenditures

Performs other related duties as required and assigned

Possess a valid driver's license and clean driving record. Abstracts are obtained annually

Travel to neighboring towns/cities is required bi-monthly

Overtime maybe required for longer trips or special projects

Will spend one day a week in the Kelowna branch assisting the CSR with light product receiving and put away.

Forklift license an asset but not required

Require some light duties in the warehouse temporarily

Company vehicle will be provided, subject to ICBC abstract check

#J-18808-Ljbffr

📌 Service Technician (British Columbia)
🏢 Bunzl Canada
📍 British Columbia