Anticipated Start Date: 4 weeks from the official offer day

Potential convert to permanent: Yes

Contractor to work extra time or on-call: No

Role Title: Technology Delivery Lead

Reliability Clearance required: No

Any specific tools/skillset:

Strong leadership and vision for business technology coordination and driving commitment to delivery.

Post-secondary degree/diploma in business or computer science or equivalent experience.

A minimum of 6 to 9 years’ industry related experience supporting technology platforms and delivering projects/products to enable businesses capabilities in the group customer and/or individual customer and advisory network department

Agile Leadership experience in a technology workplace

A Change Leader with experience in driving a high-performance culture and advocating the culture changes within the business unit.

Excellent leadership skills with the ability to hire, inspire, train/develop, performance manage and drive high employee engagement

Ability to deal with ambiguity and flexibility of approach

Strong relationship building and influencing skills

Excellent written and verbal communication skills to prepare communications and interact effectively with all levels, technical and non-technical within the organization.

Demonstrated experience in challenging the status quo and identifying areas of operational improvement (example: people, process, technology).

Preference and experience working in a complex environment that rapidly evolving, and ambiguous with high expectations for excellence and achievement

Able to be "hands-on" with support,



but also have a strategic / business mindset

Experience of working with Agile/DevOps methodology is desirable

Experience with ServiceNow platform and ITIL Certification considered strong assets

The Technology Delivery Lead is a customer first individual accountable for the execution of their projects and initiatives. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive results for Canada Life’s business and client objectives. This role will build a partnership with stakeholders in the Business and/or IS units to evolve (imagine new solutions), optimise (increase the impact of existing applications) and stabilise (resolve issues or escalated concerns).

The role will lead a high performing and engaged team that supports continuous improvement and growth initiatives.

What you will do
Customer Relationship Management

Build and maintain senior level relationships with leaders across multiple groups in the organization, for the purpose of influencing technology directions and promoting effective collaboration

Collaborates with multiple business unit leaders across divisions to anticipate and respond to customer inquiries about technology capabilities and service expectations





Ensure leaders and team members work together to drive performance and that high expectations are delivered within the values of the organization

You will lead a cross functional delivery team within a complex a technology environment for Digital as we support our business partners.

Create goal clarity, role and accountability clarity, and provide direction on decision rights and accountabilities

Lead a team to meet and exceed market-leading service standards for application support, production and maintenance, and technology services delivery, while ensuring high performance and engagement

Identify opportunities (processes, training, systems) to retain and transition knowledge to enhance individual and team effectiveness

Delivery, Adoption, Operations & Support

Consult with architects and business leaders on the best strategy and options to meet client and business objectives. Implement, maintain and enhance applications and technology.

Ensure applications availability and resources are aligned with current and future support needs through the development of roadmaps and use of metrics.

Monitor applications for health and security concerns to evolve the roadmap

Responsible for ensuring delivery of all aspects of application support, with recommendations on maintenance of application health and effectiveness based on assessments

Keep current on industry technology direction and best practices

Contribute to the annual business planning process by providing a financial view of application support

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📌 Technology Delivery Lead (Ontario)
🏢 Brainhunter Systems
📍 Ontario