Customer Experience Associate- Future Opportunities (Ontario)

Customer Experience Associate- Future Opportunities (Ontario)

13 Oct
|
Toronto-Dominion Bank
|
Ontario

13 Oct

Toronto-Dominion Bank

Ontario

We are currently looking for someone to join our team in the role of.This position will perform administrative functions and support Shared Services and Operations in optimizing the onboarding expe...

Full-time

Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a.Do you think you ...

CA$28.17–CA$33.22 hourly

Full-time +1

Greenwood Court, Tri-County Mennonite Homes.Greenwood Court is designed as a 'Community of Care' where seniors are able to age in place.As the needs of our seniors change, they have access to addit...

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We are currently looking for someone to join our team in the role of Onboarding Coordinator. This position will perform administrative functions and support Shared Services and Operations in optimizing the onboarding experience for new hires. As a member of Shared Services team, the successful candidate can work from one of our many offices across Ontario and will have hybrid working options available.

The ideal candidate will have strong customer service skills, experience in coordination, communication and problem solving skills.

This is aTemporary Full-Time position. Hours of work will be Monday-Friday 8:30am-4:30pm with in office expectations 1-2 days per week.

What We Offer

Inspiring leadership and opportunities for professional growth

Rewarding and meaningful work in healthcare

This position offers a competitive compensation range. The starting salary is $40,000 per year.

What The Role Involves





Assisting the Talent Acquisition and Leadership teams with collection of new hire paperwork from hired staff members using the Applicant Tracking System (ATS)

Supporting recent hires with the completion of their recent hire forms by promptly responding to questions and following up on outstanding forms

Ensuring new hires are scheduled in orientation and attendance is confirmed

Assisting with set up of virtual orientations and works closely with the provincial orientation team on ensuring new hires have completed the pre-class requisites.

Responding to new hire questions related to orientation and ensure they are aware of all attendance requirements

Supporting the credentialing of front-line health care hires; including collection of PSW certificates, CNO licenses, proof of international training etc.

Where applicable, support the application process for grants.

Ensuring new employees are fully set up in all applicable systems in a timely manner; HRIS, payroll, LMS, etc.

Liaising with Operations and IT to expediate equipment and accounts set up as required

Working with operations to ensure schedules are established for their new hires prior to orientation ending and monitor schedules over the first 3 months

Conducting new hire surveys with new staff within first 3 months of employment related to their onboarding experience and work experiences

Coordinating probationary review touch points with managers

Performing other administrative duties as required

What You Bring

University Degree or College diploma in Business, Human Resources or a related field is an asset

Minimum Two (2) years’ experience in an administrative or coordinator capacity

Demonstrated customer service and critical thinking skills





A focus on problem solving and being solution-driven with ideas

Effective communication skills with individuals at all levels and the ability to adapt communication style

ability to work with people sensitively, tactfully, diplomatically, and professionally at all times

Ability to work efficiently as a part of a team as well as independently

Experience with HRIS administration and Applicant Tracking Systems (ATS) considered an asset

Ability to work in a fast paced and high-volume environment and manage multiple tasks and priorities

Ability to handle confidential information in an ethical and professional manner

Strong work ethic and positive "helping" attitude

Proficiency in all aspects of Microsoft office, with proven skills in Word and Excel

Keen attention to detail, ability to prioritize, multitasking skills and organizational skills

Positive attitude, willing to learn, grow and be an integral member of the team

Excellent English verbal and written communication skills

Experience in the health care field or homecare sector an asset

CarePartners In Your Community
In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility
CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.

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📌 Customer Experience Associate- Future Opportunities (Ontario)
🏢 Toronto-Dominion Bank
📍 Ontario

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