Join Connor, Clark & Lunn as an IT Operations Specialist, providing vital Tier 1 and Tier 2 support to enhance user experience. Collaborate with a dedicated IS team in a agile setting.

This role focuses on delivering technical support for local and remote users. You will resolve end-user device issues and contribute to documentation and ongoing IS initiatives. With at least 2-3 years of relevant experience, you will engage actively in maintaining service quality, user training, and continuous improvement efforts.

Key Responsibilities:
• Resolve Tier 1 and Tier 2 technical support issues
• Provide both remote and on-site support to users
• Coordinate timely updates and issue resolutions
• Create and uphold technical documentation
• Participate in team improvement activities

Requirements:
• 2-3 years in Tier 1/Tier 2 technical support
• Degree in Computer Science or related field
• Proficiency with Microsoft 365, Entra ID, and Azure
• Strong troubleshooting and problem-solving abilities
• Microsoft/Azure certifications preferred

Utilize your technical expertise and customer service skills to impact overall satisfaction at Connor, Clark & Lunn.
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📌 IT Operations Specialist at Connor, Clark & Lunn (British Columbia)
🏢 Connor, Clark & Lunn Financial Group (CC&L)
📍 British Columbia