What is the opportunity?
Join RBC's IT Change Management team as an Enterprise Change Enablement Manager and drive the modernization of our IT change processes. You'll balance tactical template management with strategic transformation, reviewing and approving Standard Change Templates while championing automation, agile frameworks, and capability investments. This role is pivotal in evolving IT Change Management into a streamlined, change enablement function that reduces operational toil and enables seamless execution. You'll coach the user community, support product ownership, and deliver performance analytics that quantify efficiency gains and guide continuous improvement across the organization.

Job Description
Join RBC's IT Change Management team as an Enterprise Change Enablement Manager and drive the modernization of our IT change processes. You'll balance tactical template management with strategic transformation, reviewing and approving Standard Change Templates while championing automation, agile frameworks, and capability investments. This role is pivotal in evolving IT Change Management into a streamlined, change enablement function that reduces operational toil and enables seamless execution. You'll coach the user community, support product ownership, and deliver performance analytics that quantify efficiency gains and guide continuous improvement across the organization.

What will you do?

Review, validate, and approve/deny Standard Change Templates (SCTs) against compliance, technical risk, and operational impact standards

Conduct annual SCT renewals to assess health, viability, and continued eligibility; determine modifications or retirements

Partner with Change Review Boards and support Enterprise CAB and Low-Risk queues to ensure IT change processes are effective, effective, and well-understood

Coach and educate the IT change management user community on change record quality and compliance with Enterprise IT Change Management Procedures

Collaborate with development teams on product roadmaps, requirements,



and user adoption initiatives through training and documentation

Drive strategic evolution of IT Change Management into a change enablement function by championing automation, agile frameworks, and operational optimization opportunities

Develop business cases for modernization and capability investments; identify opportunities to support ITSM process improvements

Establish and track KPIs, quantify toil reduction and efficiency gains, and provide performance dashboards and data-driven insights to leadership

What do you need to succeed?
Must Have

Bachelor's Degree

2-4 years of experience in IT Change Management or operational technical roles

Detail orientation and quality assurance mindset with strong organizational and time management skills

Technical risk assessment and impact analysis capabilities

Customer service, teamwork, and stakeholder management experience

Performance analytics and data interpretation skills

Nice to Have

ITIL Certification

Knowledge of infrastructure technologies (Host, Network, Database, Desktop, Middleware)

Strategic thinking and process modernization experience

Experience with ITSM tools and agile transformation initiatives

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation,



commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Opportunities to do challenging work

Opportunities to take on progressively greater accountabilities

Opportunities to building close relationships with clients

Access to a variety of job opportunities across business and geographies

Job Skills
Business Appraisals, Change Controls, Dealing with Disorder, Human Resources Policies, Internal Controls, Interpersonal Relationship Management, Long Term Planning, Organizational Change Management, Overcoming Resistance to Change, Process Management

Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:
Toronto

Country:
Canada

Work hours/week:
37.5

Employment Type:
Full time

Platform:
TECHNOLOGY AND OPERATIONS

Job Type:
Regular

Pay Type:
Salaried

Posted Date:
2026-10-08

Application Deadline:
2026-10-31

Note
Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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📌 Enterprise Change Enablement Manager (Ontario)
🏢 RBC
📍 Ontario