Join ICES as a Technical Support Analyst and play a pivotal role in enhancing IT service delivery. Provide expert support for user inquiries, resolve technical issues, and contribute to health research initiatives.
In this full-time position within the Technology department at ICES, you'll serve as the primary contact for technical support. Key responsibilities include first-level support, identity management, and maintaining asset inventory. Your proactive approach and technical expertise will help ensure seamless operations while enhancing user satisfaction across the organization.
Key Responsibilities:
• Provide first-level support via phone and email
• Manage user accounts and permissions
• Maintain detailed records of interactions
• Enhance automation workflows with scripting
• Train current staff on IT procedures
Requirements:
• College diploma in Information Technology or equivalent
• Minimum 2 years of technical support experience
• Proficiency in Windows and Mac OS
• ITIL Foundation certification desired
• Strong troubleshooting skills across IT systems
Utilize your technical expertise to transform user experiences at ICES by delivering exceptional support.
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📌 Technical Support Analyst at ICES (Ontario)
🏢 ICES
📍 Ontario