Kelly Services is currently recruiting for a Client Account Specialist (Collections) to join our client’s team on a permanent basis. This is a great opportunity for a customer-focused, goal-oriented professional who enjoys speaking with customers, building relationships, solving problems, and working toward measurable targets.

What You’ll Do

Contact customers regarding overdue accounts and discuss payment options

Follow up on outstanding balances and work toward successful recovery

Research customer information and perform basic skip tracing when required

Maintain accurate account notes and customer history in the collections system

Follow client guidelines and company procedures

Work toward individual and team collection targets

Review accounts and determine appropriate next steps for recovery

Prepare documentation when accounts require further action

Work collaboratively with the team to achieve collection goals

What You Bring

Minimum 2 years of experience in customer service, sales, client support, or call centre.

High school diploma required

Strong verbal and written communication skills

Valuable attention to detail and organizational skills

Comfortable using computers and Microsoft Office

Ability to learn and adapt to new software and systems

Professional and confident when communicating with customers

Goal-oriented and motivated by achieving sales, performance, or customer service targets

Ability to work well independently and as part of a team

Paralegal education is an asset, but not required





What’s Offered

$43,000–$45,000 annual salary + uncapped commission

Health & dental benefits

Permanent, full-time position

Training and opportunities to learn and grow

Great opportunity to build a career in the collections industry

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location and job type. Kelly offers eligible employees a group benefit program that includes extended healthcare (drug plan, professional and medical services), dental, life, and emergency travel assistance. In addition, employees are entitled to holiday and vacation pay in accordance with provincial labour law. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community in Canada.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

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📌 Collections Specialist (Ontario)
🏢 Kelly
📍 Ontario