Elevate your IT support career with Medcan as a Helpdesk Analyst in Toronto. This hybrid role focuses on delivering exceptional technical assistance to staff and managing onboarding processes.

The Medcan IT team seeks a passionate, client-focused Helpdesk Analyst. In this role, you will provide top-notch support for Windows, MacOS, and Point of Sale systems. Proactive problem-solving skills and technical troubleshooting are essential to ensure smooth daily operations and assist executive members effectively.

Key Responsibilities:
• Offer 1st and 2nd level support for various devices
• Manage onboarding and offboarding technical needs
• Record, track, and escalate IT incidents
• Configure and support workstations, tablets,



and mobile devices
• Provide dedicated support for the Medcan Executive Team

Requirements:
• Post-secondary education in Information Technology
• 2-3 years in an IT Support role
• Familiarity with ITSM systems, especially Service Now
• Basic understanding of networking concepts
• Experience with Mobile Device Management technologies

Leverage your technical skills and support Medcan's mission of health excellence through effective IT assistance.
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📌 Helpdesk Analyst at Medcan Toronto (Ontario)
🏢 MEDCAN
📍 Ontario