Elevate your IT career as a Service Desk Analyst with the City of Woodstock. Provide technical support and resolve issues for internal clients in a full time role.

Join the City of Woodstock's Information Technology Department as a Service Desk Analyst. This permanent, full-time position emphasizes customer service and technical expertise in troubleshooting hardware and software within a Windows environment. You will engage with clients and ensure satisfaction by managing IT ticketing requests while maintaining communication and conformity with established SLAs.

Key Responsibilities:
• Respond to IT Service Desk inquiries via phone and email
• Provide first contact support and escalate issues when necessary
• Assist in network device installations at city facilities




• Support corporate IT systems and diagnose technical issues
• Create software deployment packages for application upgrades

Requirements:
• Diploma in Technology or related field with supporting experience
• 1-2 years in a service desk role providing technical support
• Proficient in Windows environments and Microsoft Office
• Excellent communication skills for non-technical users
• Valid Class “G” Driver’s License and reliable vehicle

Become a pivotal part of the City of Woodstock's IT team, where your technical skills will drive customer satisfaction.
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📌 IT Service Desk Analyst in Woodstock (Ontario)
🏢 City of Woodstock, Ontario
📍 Ontario