Lead the Membership Experience Team at Kitchener YMCA, focusing on community connection and member satisfaction. This full-time Supervisor role emphasizes leadership and support for high-quality service delivery.

As the Membership Experience Supervisor at the YMCA of Three Rivers, you'll coach and develop team members while fostering member engagement and retention. This position combines strong interpersonal skills with operational oversight to ensure exceptional member experiences. Join a team committed to building healthier, more vibrant communities.

Key Responsibilities:
• Lead, coach, and develop the Membership Experience Team
• Oversee recruitment, training, and performance support
• Foster member engagement by building solid relationships




• Ensure seamless daily operations at the membership desk
• Resolve concerns with professionalism and empathy

Requirements:
• High school diploma and 3+ years of customer service experience
• Proven track record in team development
• Certification in Standard First Aid, CPR-C, and AED
• Comfortable with technology, including Microsoft Office
• Valid G driver’s license and vehicle access recommended

Demonstrate leadership and create an inspiring member experience with the Kitchener YMCA.
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📌 Membership Experience Supervisor in Kitchener (Ontario)
🏢 YMCA of Three Rivers
📍 Ontario