Lead in retail customer experience and team management as a Retail Experience Lead. Oversee daily operations while ensuring high-quality service and adherence to company standards.

In this role, you will open and close the store while supervising staff during your shifts. Your responsibilities will span cash management, customer assistance, and training team members to deliver exemplary service. You will also be responsible for maintaining store appearance and resolving customer inquiries and complaints efficiently.

Key Responsibilities:
• Open and close the store, managing security alarms
• Greet and assist customers with outstanding service
• Train and onboard new staff members effectively




• Maintain compliance with company policies and procedures
• Address customer complaints and concerns professionally

Requirements:
• 2 years of retail experience required
• High school diploma or GED essential
• Proven skills in customer service and conflict resolution
• Robust communication and organizational abilities
• Clear criminal record and Provincial Cannabis Certification

Utilize your leadership and retail expertise to enhance customer experience as a Retail Experience Lead.
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📌 Retail Experience Lead with Team Oversight (Ontario)
🏢 FIKA Herbal Goods
📍 Ontario