Golf Operations Manager/Head Professional: Kingsville Golf & Country Club
Kingsville Golf & Country Club is seeking an experienced, service-oriented and highly organized professional to join our team as our Golf Operations Manager / Head Professional .

Kingsville Golf & Country Club is a premier semi-private 27-hole facility known for outstanding course conditions, beautiful landscapes, and a commitment to delivering exceptional experiences for our members and guests. We offer a full range of golf services, including daily member and public play, tournaments, leagues, events, a fully stocked Pro Shop, an active Back Shop operation, and practice facilities.

The successful candidate will join a well-established team with a strong, structured and collaborative culture , supported by experienced department leads, highly skilled teaching professionals, and an environment that values teamwork, service excellence, and continued growth.

The Golf Operations Manager / Head Professional will provide leadership and oversight of all aspects of the Club’s golf operations, ensuring that the Pro Shop, Back Shop, golf course access, tournaments, merchandise operations, and member services operate efficiently, professionally, and in accordance with the Club’s standards, policies, and budget.

This is a hands-on leadership position suited to an individual who enjoys working in a fast-paced golf environment, is comfortable managing staff and operations, and takes pride in delivering an exceptional member and guest experience.

Responsibilities
Golf Operations & Leadership

Oversee the day-to-day operation of the Club’s entire golf department, including the Pro Shop, Back Shop, Range &Teaching; Professionals.

Ensure that golf operations are organized, efficient and properly staffed throughout the golf season.

Maintain operating, proven procedures to ensure consistent and professional service.

Monitor daily golf activity, including tee sheets, player flow, course access and overall pace of play.

Work closely with the Golf Course Superintendent and other department managers to coordinate golf operations and course availability.

Monitor course conditions and communicate relevant information to members, guests and staff.

Address operational issues promptly and implement practical solutions.

Maintain a visible and approachable presence throughout the golf operation.

Ensure Club policies, procedures, dress code and standards are consistently followed.

Participate in strategic planning and make recommendations regarding golf operations, services, equipment and future needs.

Pro Shop & Merchandise

In conjunction with our Assistant Golf shop Manager, oversee all Pro Shop operations, including merchandise selection, purchasing, pricing, receiving, inventory control and merchandising.

Prepare and place merchandise orders within approved budgets and established purchasing guidelines.

Manage custom merchandise and special orders for members, leagues, tournaments and Club events.

Coordinate with vendors and suppliers regarding orders, deliveries, pricing, returns and discrepancies.

Receive, verify and organize incoming merchandise and ensure inventory is accurately recorded.

Monitor inventory levels and identify seasonal and operational purchasing requirements.

Ensure merchandise is appropriately displayed, priced and maintained.

Monitor sales performance and make recommendations regarding merchandise selection and purchasing.

Ensure proper procedures are followed for point-of-sale transactions, cash handling, deposits and account reconciliation.

Tournament & Event Operations

In conjunction with administration staff oversee the execution of tournaments, outings, corporate events and other golf-related functions.

Coordinate tournament tee sheets, scoring, carts, starting procedures, contests and other tournament requirements.

Ensure tournaments begin and conclude in an organized and timely manner.

Coordinate with Food & Beverage,



Greens Maintenance and other departments to ensure all tournament requirements are communicated and completed.

Be present and actively involved in major tournaments and events to ensure successful execution.

Member & Guest Services

Provide a high level of customer service to members, guests and visitors.

Respond professionally and promptly to customer and member concerns, complaints and service issues.

Investigate complaints, determine appropriate solutions and follow up as required.

Handle difficult or sensitive customer situations professionally and in accordance with Club policies.

Build and maintain positive relationships with members, guests, staff, suppliers and tournament organizers.

Ensure members and guests receive accurate information regarding tee times, golf policies, tournaments, merchandise and Club services.

Tee Times & Pace of Play

In conjunction with our starter, oversee the Club’s tee-time booking and golf scheduling processes.

Monitor the tee sheet and identify opportunities or issues affecting the efficient use of the golf course.

Promote and enforce current pace-of-play expectations in accordance with Club policies. Address any concerns with members and guests in a skilled manner.

Coordinate with the Golf Course Superintendent and management team when weather, course conditions or maintenance activities affect play.

Ensure appropriate procedures are followed during course closures, frost delays, weather events and other operational interruptions.

Staff Supervision & Development

Recruit, train, schedule, supervise and evaluate golf department employees in accordance with Club policies and applicable legislation.

Provide clear direction, training and ongoing feedback to Pro Shop and Back Shop staff.

Prepare staff schedules to meet operational requirements while managing labour costs effectively.

Monitor attendance, performance, conduct and customer-service standards.

Address performance and workplace concerns promptly and appropriately, in consultation with management and Human Resources when required.

Foster a respectful, inclusive and professional workplace.

Ensure employees receive appropriate training and instruction related to their duties, including health and safety requirements.

Lead by example and promote teamwork, accountability and excellent customer service.

Budget & Financial Management

Monitor and operate within approved golf department budgets.

Monitor departmental revenue, expenses, labour costs and merchandise purchasing.

Review sales and financial information and provide recommendations to management.

Control purchasing and inventory levels to support profitability and minimize unnecessary expenditures.

Work with management and Finance to ensure appropriate financial controls and reporting procedures are followed.

Identify opportunities to improve efficiency, revenue and member services while remaining within approved budgets.

Health & Safety, Legislative Compliance

Ensure golf department operations are conducted in accordance with Club policies and applicable Ontario legislation, including the Occupational Health and Safety Act, Employment Standards Act, 2000, Accessibility for Ontarians with Disabilities Act, 2005, and Ontario Human Rights Code, as applicable.

As a supervisor, provide appropriate direction, information and supervision to employees to support a safe workplace.

Identify and report workplace hazards and ensure appropriate corrective action is taken.

Ensure employees use required equipment, protective devices and safe work procedures.

Support the Club’s workplace violence and workplace harassment prevention programs and promptly report concerns in accordance with Club procedures.





Promote a workplace free from discrimination, harassment and violence.

Maintain confidentiality with respect to employee, member and Club information.

Ontario’s OHSA places specific duties on supervisors, including ensuring that workers follow required safety measures and advising them of known or potential health and safety hazards.

Other Duties

Participate in management and Golf Committee meetings as required.

Assist with the development and implementation of golf-related policies and procedures.

Assist with member communications relating to golf operations.

Represent the Club professionally at industry events and within the local golf community.

Maintain current knowledge of golf industry practices, products, technology and trends.

Perform other duties and special projects as assigned by the General Manager or designate.

Qualifications

5 yrs. experience in a golf operations management or Head Golf Professional or Golf Operations Manager or comparable leadership position.

Strong knowledge of golf course operations, Pro Shop management and tournament administration.

Experience supervising and developing staff in a busy seasonal environment.

Experience with merchandise purchasing, inventory management and vendor relationships.

Experience organizing and executing tournaments and golf events.

Strong customer-service and conflict-resolution skills.

Strong organizational and time-management abilities.

Demonstrated ability to manage budgets, control expenses and monitor financial performance.

Excellent communication and interpersonal skills.

Ability to work independently while also functioning effectively as part of a management team.

Strong computer skills and the ability to learn and use golf-management, point-of-sale and tee-time software.

A professional and approachable manner when dealing with members, guests, employees and suppliers.

Ability to work in a fast-paced environment and effectively manage competing priorities.

Assets

PGA of Canada membership or relevant qualified golf certification.

Previous experience at a semi-private golf club.

Experience managing a 27-hole or comparable high-volume golf operation.

Experience with golf-management and tee-time software; experience with Tee-On software system is beneficial.

Experience with tournament software and event management systems.

Experience with retail merchandising.

Post-secondary education in Golf Management, Business Administration, Hospitality, Recreation, Sport Management or a related field.

Compensation
Compensation $95,000-110,000 per year commensurate with experience

Benefits/Perks

RRSP contribution

Performance Incentives

Paid PGA of Canada dues and conference fees

Extended Health Plan

Three weeks’ vacation

Golf Privileges

Pro Shop discounts

Meal plan

PGA of Canada Specialization Golf Operations
PGA of Canada Specialization Management & Leadership Course Website https://www.kingsvillegolf.com/ Social Media Page(s) Watch Us Here!

Employment Duration
This is a full-time, year-round management position requiring flexibility throughout the golf season. The successful candidate must be prepared to work a varied schedule, including early mornings, evenings, weekends and holidays as required by the Club's golf calendar, tournaments, events and operational needs.

The position involves regular interaction with members, guests, employees, vendors and other stakeholders, as well as periods of working outdoors in varying weather conditions.

Kingsville Golf & Country Club Limited is committed to fostering an inclusive, respectful, and accessible workplace. We are an equal opportunity employer and comply with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process, and for employees throughout their employment, in accordance with applicable legislation.

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📌 Golf Operations Manager/Head Professional: Kingsville Golf & Country Club (Ontario)
🏢 PGA of Canada
📍 Ontario