We currently have two Technical CSMs in Canada and one in Europe, and we’re hiring another based in Toronto, Canada. Your job is simple to explain and hard to do well: help customers turn Modash data into successful products, and own the outcome when getting there gets messy
You’ll own the entire journey for our API customers: from onboarding and adoption to expansion and long-term growth. Doing this well means becoming an extension of their team: understanding what they’re building, where they’re going, and how Modash can help them get there
You’ll manage a portfolio of customers using one or both of our APIs. Success is measured mainly through Net Revenue Retention (NRR) and the work that drives it
Build explicit success plans with goals, priorities and next steps
Run regular customer calls and proactively keep things moving
Understand what customers are building and help them use the right data and endpoints
Troubleshoot technical issues and own getting them resolved
Spot risks early and create a plan
Find new ways Modash can help customers grow
Own expansion end-to-end, from spotting the opportunity to closing the upgrade
Own renewals and keep your accounts organised and up to date
Once a customer buys Modash, you’ll become one of their closest partners here
Run a strong Sales → CS handover
Understand what they’re building and what success looks like
Create a clear integration plan with milestones and owners
Help them make the right technical decisions and remove blockers
Help them get to first value quickly
Leave every interaction with clear next steps, owners and dates
You’ll be the voice of your customers internally
You’ll work closely with Product to bring them clear customer problems and opportunities,



connect customers for discovery and testing, coordinate with Sales on expansion, work with Support and Engineering on technical issues, and help Marketing turn what we’re learning into useful customer resources
Even when other teams are involved, you own driving the customer outcome forward
The tools you’ll use:
Vitally → Customer Success CRM
Notion → internal knowledge
Intercom → customer communication and support
Stripe → subscriptions and invoices
FullStory → debugging and customer behaviour
Calendly → scheduling
Benefits Flexible working hours
Unlimited paid vacation time
Fully remote working
Personal development
Ownership
Strong written and spoken EnglishComfortable discussing APIs, integrations and data flows. You don’t need to code, but you should be technically curious to understandYou’re commercially minded and naturally look for ways customers can get more value and grow their business2+ years in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing roleExperience working with APIs or data products, or a background in a technical, product management or product owner roleYou’re a clear, concise communicator who can make complicated things simpleYou lead customers, rather than simply support them. You ask good questions, understand the real problem and help decide what happens nextYou’re proactive, organised and comfortable working without a perfect playbookYou take ownership. When something gets messy, you simplify it, make a judgement and drive it to an outcomeExperience with creator data or creator marketingExperience owning renewals and expansionSome coding or data experience, such as reading code, writing small scripts or SQL

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📌 Technical Customer Success Manager (Ontario)
🏢 Modash
📍 Ontario