Join Aviva as a Senior Customer Care Operations Specialist in a hybrid role that emphasizes empathy and proactive customer support. Help guide clients through the property claims process while fostering exceptional service.
In this senior position with Aviva Canada, you'll be the vital connector for customers during critical times. Your responsibilities include investigating property claims, addressing customer complaints, and ensuring compliance with industry regulations. By leading efforts to improve customer experiences, you'll actively participate in ongoing training and support your colleagues in their roles.
Key Responsibilities:
• Guide customers through the property claims process
• Resolve customer complaints to ensure satisfactory outcomes




• Comply with regulatory practices and uphold company standards
• Provide coaching to colleagues on claims handling
• Participate in special projects for customer experience enhancement
Requirements:
• 1-3 years Property Claims Adjusting experience
• 1-3 years in a Call Center Environment
• Excellent oral and written communication skills
• Bilingualism in French and English is an asset
• Ability to thrive in a digital work setting
Support Aviva's mission to deliver outstanding services while growing professionally in this rewarding role.
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📌 Senior Operations Specialist at Aviva (Oakville)
🏢 Aviva
📍 Oakville