Our transportation client is seeking a QA Lead (10+ years) to lead quality assurance oversight for a Service

Now ITSM implementation Join a large-scale Service

Now implementation modernizing IT service management workflows across a major transportation organization.

This role provides client-side QA leadership across testing, defect management, release readiness, and operational validation for Service

Now ITSM capabilities.

The project includes oversight of integrations, data migration, UAT, automation strategy, and non-functional testing aligned with enterprise QA standards and governance requirements. 12 month Contract, Vancouver, Hybrid 2 days per week, Working Hours: 37.5/week PST Must Haves 10+ years in Quality Assurance leading testing for enterprise software implementations Direct testing experience with Service

Now , ITSM , and enterprise SaaS platforms Test strategy , test planning , defect management , and release readiness leadership across the full test lifecycle Hands-on testing across UI , API , integration testing , and Service

Now Automated Test Framework (ATF) ISTQB Foundation or Advanced, Service





Now Certified System Administrator (CSA), or ITIL Foundation Nice to Have Experience with accessibility testing against WCAG standards Exposure to Agile/Scrum delivery and continuous testing practices Experience delivering in a public-sector or large enterprise workplace Familiarity with Service

Now Test Management capabilities Proficiency with Jira, Azure Dev

Ops, or Service

Now Test Management Responsibilities Lead client-side QA oversight for Service

Now implementation testing activities Review requirements and maintain requirements-to-test traceability coverage Coordinate SIT, regression, end-to-end, UAT, and non-functional testing activities Validate vendor testing evidence, defect records, and release readiness criteria Manage defect lifecycle activities including triage, retesting, and resolution tracking Support cutover, go-live, hypercare readiness, and go/no-go recommendations Report testing progress, quality metrics, risks, defects, and readiness status to project leadership

📌 QA Lead (10+ years) to lead quality assurance oversight for a ServiceNow ITSM implementation RFC 2025 042 (Vancouver)
🏢 S.i. Systems
📍 Vancouver