Description Got a knack for solving technical issues and making people's day a little easier? Absolute Security — a leader in cybersecurity — is looking for an IT Support Analyst to join our Vancouver team.

You'll get hands-on experience with a huge range of cutting-edge tech, learn constantly, and never have a boring day.

You'll be a go-to for employees around the world, working out of our downtown Vancouver office 2–3 days a week (hybrid), reporting to the IT Helpdesk Manager.

What You’ll Do: Giving employees genuinely great IT support — the kind people are happy to leave a good review for Becoming an expert with macOS, iOS, Windows, and Android Working on the support ticket queue — hitting SLAs, following best practices, and keeping people happy Setting up, upgrading, and swapping out laptops, phones, and other gear Jumping into project work when it comes up Helping keep IT documentation clear and current Keeping hardware and software inventory organized Taking your turn on the after-hours on-call rotation Protect the security and privacy of Absolute and its customers Other duties as assigned by management What You’ll Bring: 2–5 years in an IT support role Solid grip on Windows, Mac, Android/iOS, and Microsoft Office (including 365)



Experience with a ticketing system, Active Directory, and Exchange administration Bonus points for Intune, Share

Point & One

Drive, antivirus, asset tracking, encryption, VOIP, VPNs, LAN/WAN, SSO/2FA and chat/conferencing tools Extra bonus points for experience with AI tools or automation (like Power Automate) A genuine appetite for learning new tech and processes A knack for researching and troubleshooting tricky problems Some formal IT training or education Certifications like MCP or A+ are nice to have, not required Solid communication skills and a positive, can-do attitude Great organizational and customer service instincts — working solo or on a team Comfortable asking for help when you need it Solid Word documentation skills A self-starter with sharp attention to detail who can stick to process when it matters The base pay range The base salary range for this position is CAD $63,642 - $71,597.

The base pay offered is determined by the market location and may vary depending on job-related knowledge, skills, experience, and internal equity.

As part of our total rewards offering, permanent employees in this position may be eligible for our annual bonus program.

📌 IT Support Analyst (Vancouver)
🏢 Absolute Software
📍 Vancouver