Elevate client experiences as a Client Onboarding Specialist with iQmetrix in a hybrid work model. Guide clients through onboarding and ensure they are equipped for long-term success.

In this role, you will manage the onboarding and adoption experience for clients of Intelligent Commerce Retail Experience. You’ll leverage your skills in training, problem-solving, and communication to build strong relationships with clients and ensure they successfully utilize their new tools.

Working collaboratively with various teams, your focus will be on a seamless transition to optimized operations.

Key Responsibilities:

- Facilitate structured client onboarding plans
- Deliver training sessions tailored to client needs
- Ensure alignment with Account Managers on goals




- Monitor usage and implement follow-up plans
- Improve onboarding processes with cross-functional collaboration

Requirements:

- 5+ years in onboarding, implementation, or customer success
- Experience in training non-technical users
- Robust problem-solving and relationship-building skills
- Familiarity with Salesforce or a similar CRM
- Attention to detail and proactive follow-through

Bring your expertise in client engagement and training to drive successful outcomes at iQmetrix.

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📌 Client Onboarding Specialist at iQmetrix (Winnipeg)
🏢 iQmetrix
📍 Winnipeg