Customer Service Agent - 50k-60k/Year - Remote (Toronto)

Customer Service Agent - 50k-60k/Year - Remote (Toronto)

13 Oct
|
Spade Recruiting
|
Toronto

13 Oct

Spade Recruiting

Toronto

Patrol Banff Centre campus, including both exterior grounds and building interiors, either by vehicle or by foot. Remain alert to the physical setting, arranging for the removal of any safety hazards discovered during patrol.

Part-time

- Patrol Banff Centre campus, including both exterior grounds and building interiors, either by vehicle or by foot
- Remain alert to the physical environment, arranging for the removal of any safety hazards discovered during patrol
- Respond to and deal with all reported incidents and emergency situations and prepare and submit reports on the actions required
- Assist in investigations under any Criminal Code or Provincial or Federal Statute offence
- Assist in investigating breaches of any related Banff Centre policy
- Conduct interviews to probe and obtain accurate facts
- Provide "Safe Walk" escort to staff (including cashiers and box office personnel), participants, and visitors
- Provide security services for Banff Centre special events
- Monitor alarm and closed-circuit camera systems and respond to alarms
- Provide assistance to other departments as needed to ensure a safe and hassle-free environment

Qualification and Educational Requirements

- Completion of Alberta Basic Security Training (ABST) and licensing under the Alberta Security Agent and Investigators Act, or proof of enrollment,



is required
- Current certificates for Standard First Aid, CPR/AED Level C, and fire prevention/training programs
- A valid Alberta driver's license or international equivalent
- Previous security background or experience in dealing with the public in a service-oriented environment
- Knowledge of civil/criminal laws with respect to certain property offences, disorderly conduct, trespassing, etc.
- Comfortable working knowledge of Microsoft Office software
- Physical and mental ability to conduct lengthy patrols of multi-storied buildings and extensive grounds via foot or by vehicle
- Demonstrates excellent interpersonal, organizational, and oral and written communication skills
- Responds to contentious or highly-sensitive issues with discretion and effectively deals with confidential matters
- Recognizes and demonstrates the need for initiative in dealing with and resolving problems
- In accordance with CUPE 4318, this is a unionized, casual support staff position.
- This position pays $22.59 per hour, working up to 35 hours per month, on an on call, as needed basis.
- Professional development
- Staff cafeteria and restaurant discounts
- Onsite fitness facility at a discounted rate + first month free for new staff!

📌 Customer Service Agent - 50k-60k/Year - Remote (Toronto)
🏢 Spade Recruiting
📍 Toronto

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