About the Position

An established and growing law firm in Barrie, Ontario is seeking a professional, organized, and personable Legal Receptionist & Client Relations Coordinator to join our team.

This position is ideal for someone who enjoys working with people, takes pride in providing excellent client service, and is comfortable managing multiple responsibilities in a busy professional office.

As the first point of contact for many of our clients, you will play an important role in ensuring that inquiries are handled promptly, clients feel welcomed and informed, and communications between clients, lawyers, and staff are well coordinated.

We are looking for someone who is dependable, detail-oriented, proactive, and capable of working both independently and as part of a team.

Key Responsibilities

- Answer and direct incoming telephone calls in a professional, courteous, and timely manner.
- Monitor and respond to incoming emails, website inquiries, and other client communications.
- Greet clients and visitors, ensuring a welcoming and professional office environment.
- Schedule client appointments, consultations, and meetings, and maintain accurate calendars.
- Respond to general inquiries from existing and prospective clients and direct legal questions to the appropriate lawyer or staff member.
- Conduct preliminary client intake, collect relevant contact information, and ensure inquiries are directed to the appropriate department.
- Follow up with clients, other law firms, and third parties regarding outstanding documents, undertakings, and administrative matters, as directed.




- Monitor outstanding requests and follow-up items to ensure matters do not go unattended.
- Assist with opening client files, maintaining records, and updating client information in the firm's practice management software.
- Coordinate incoming and outgoing correspondence, mail, deliveries, and document pickups.
- Assist lawyers, law clerks, and administrative staff with general office duties as required.
- Maintain confidentiality and professionalism when handling sensitive client information.

Qualifications & Experience

Required:

- Strong verbal and written communication skills.
- Excellent organizational abilities and attention to detail.
- A professional, friendly, and client-focused attitude.
- Ability to manage multiple tasks, prioritize competing demands, and follow through on outstanding items.
- Proficiency with Microsoft Office, including Outlook and Word.
- Strong computer skills and the ability to learn new software.
- Ability to work independently, exercise good judgment, and recognize when matters require escalation.
- Reliability, punctuality, discretion, and a strong work ethic.

Preferred:

- Previous experience in a law firm or other professional office environment.
- Experience in reception, customer service, administrative support, or client relations.




- Familiarity with legal practice management software, particularly Clio.
- Experience with client intake, scheduling, and managing multiple communication channels.

Previous legal experience is an asset but is not required. We are willing to train the right candidate who demonstrates strong organizational skills, professionalism, and a commitment to excellent client service.

What We Offer

- Competitive hourly compensation based on experience.
- Full-time, permanent employment with a consistent weekday schedule.
- Annual Health Spending Account.
- A skilled, collaborative, and supportive working environment.
- Training and opportunities to develop additional administrative and legal office skills.
- An opportunity to become an important part of an established and growing local law firm.

The Ideal Candidate

We are looking for someone who takes ownership of their responsibilities, communicates effectively, follows up without constant reminders, and helps ensure that both clients and colleagues receive timely assistance.

A positive attitude, professionalism, strong initiative, and the ability to remain organized in a busy office are essential.

How to Apply

Interested candidates are invited to submit their resume through Indeed, together with a brief cover letter outlining their relevant experience and why they would be a good fit for this position.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: $20.00-$25.00 per hour

Expected hours: 35.0 – 40.0 per week

Work Location: In person

📌 Legal Receptionist & Client Relations Coordinator (Barrie)
🏢 HMH Law Offices
📍 Barrie