Lead operational excellence and transformation initiatives at Capital One in Toronto. This role champions a hybrid ecosystem, driving process improvement and leveraging analytics for strategic decisions.
As the Servicing Delivery Lead, you will direct a diverse operational setting involving Quality Management, Outsourced Services, and Customer Operations. You will oversee cross-functional initiatives, manage vendor ecosystems, and ensure operational rigor. The position demands expertise in data analysis, team leadership, and a commitment to continuous improvement.
Key Responsibilities: - Direct the hybrid operational infrastructure enhancing customer services - Lead, mentor,



and develop high-performing teams - Ensure strict adherence to process controls and risk mitigation - Oversee quality assurance utilizing KPI frameworks and data analytics - Modernize workflows by integrating AI and automation techniques
Requirements: - 5+ years in management consulting or operational transformation - Expertise in cross-functional strategic initiatives and stakeholder management - 3+ years in team leadership and talent development - 1+ year utilizing data analytics tools like SQL or Power BI - Experience in digital enablement and workflow automation
Drive strategic operational changes while leading a diverse team at Capital One Canada.#J-18808-Ljbffr

📌 Servicing Delivery Lead At Capital One (Winnipeg)
🏢 Capitalone
📍 Winnipeg