Position: Full-Time, Permanent

Department: Ticketing

Reports to: Director of Ticketing

Start Date: Immediate availability preferred

Position Overview The Ottawa Titans are seeking a motivated, outgoing, and results-driven Account Manager, Group Sales to join our front office team.

This position is responsible for generating ticket revenue by developing relationships with businesses, schools, sports teams, community organizations, and other groups throughout the National Capital Region.

The ideal candidate is a confident communicator who enjoys connecting with people and thrives on achieving goals. We're looking for someone who takes initiative, embraces challenges, and is motivated to grow both personally and professionally with us.

This is a proactive sales position. Success requires consistent outbound prospecting, relationship building, follow-up, and a commitment to achieving measurable sales targets.

Sales & Business Development

- Generate new group ticket and suite sales through outbound phone calls, emails, networking, referrals, and other prospecting initiatives.
- Identify and develop sales opportunities with businesses, youth sports associations, schools, community groups, and other organizations.
- Build relationships with prospective clients and communicate the value of attending Ottawa Titans games and events.
- Manage the sales process from initial outreach through booking, follow-up, and renewal.
- Consistently work toward individual sales revenue, outreach activity, and customer acquisition targets.
- Identify opportunities to grow existing accounts through repeat bookings, additional ticket purchases, and referrals.

Account Management & Organization

- Maintain accurate records of sales activities, leads,



and customer interactions in the team's CRM system.
- Manage an organized sales pipeline and ensure consistent, timely follow-up with prospective and existing clients.
- Track individual sales performance and provide regular progress updates to management.
- Coordinate group bookings and collaborate with other departments to deliver outstanding customer experiences.
- Build and maintain relationships that encourage customer retention and repeat business.

Game-Day & Team Responsibilities

- Attend Ottawa Titans home games and assigned events, assisting with group experiences and client relationships.
- Engage with group clients during games to strengthen relationships and identify future sales opportunities.
- Represent the Ottawa Titans professionally at community events, promotional activities, and networking opportunities.
- Provide exceptional customer service to clients, prospects, and fans.
- Assist with other game-day and organizational responsibilities as required.

Qualifications & Experience

- Bilingual: French & English
- Previous experience in sales, business development, or a customer-facing role involving sales responsibilities.
- Confidence initiating conversations with new people, including through outbound phone calls.
- Strong verbal and written communication skills.
- A self-motivated,



competitive mindset with a desire to achieve and exceed goals.
- Resilience, persistence, and a positive attitude when facing challenges or rejection.
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
- Ability to work independently, take initiative, and remain accountable for individual performance.
- Willingness to learn, accept feedback, and continuously improve.
- Ability to work a adaptable schedule, including evenings, weekends, holidays, and all Ottawa Titans home games as required.
- Canadian citizenship/residency or valid work permit

What Success Looks Like

- Consistently take initiative to identify and pursue new sales opportunities.
- Be comfortable making outbound calls and engaging prospective customers.
- Demonstrate strong follow-up habits and maintain an organized sales pipeline.
- Build positive relationships that generate repeat business.
- Show accountability for their activity, performance, and results.
- Respond positively to coaching and demonstrate continued growth in their sales abilities.
- Contribute to a positive, collaborative, and hardworking front office culture.

About Us The Ottawa Titans Baseball Club is a professional baseball team that plays in the National Association, a 20-team league based in the U.S. and Canada. 2027 will be the team’s 6th season, seeing consistent attendance growth each year. As a member of the Ottawa Titans family, you will be part of an exciting, fast-paced environment, where every day brings something new. We offer a supportive, collaborative team atmosphere and the chance to contribute directly to the continued growth and success of the team.

📌 Account Manager, Group Sales (Ottawa)
🏢 Ottawa Titans
📍 Ottawa