Company Name:PBS SystemsJob Location: Calgary, AB (HQ)Job Type:Full-time, PermanentNo. of Openings:01Job Requirement(s):Internal Job Title:No travel Account Services RepresentativeReports To:Team Lead, Account ServicesPBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting.

What sets us apart is how we treat our customers - as partners, innovators and friends.At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!The Role:The Account Services Representative provides background administrative support to the customer-facing teams within Dealer Development.

Primarily focused on order flow and ensuring fulfillment - the role will involve both creation and management of order documents along with monitoring the status and following up on the flow of the orders themselves.The role will involve working daily with but not limited to the following teams: Account and Relationship Management will submit OIF (Order Information Form) requests, PBS Admin may inquire regarding the status of specific orders to coordinate their billing process, DTO (Dealer training Optimization)/ STT (Software training and transition) to confirm status of onsite training and software requests.





Administrative

Orders to determine product availability and back-order status. Job Responsibilities:OIF (Order Information Form) creation and processingOnline MS Purchase Forms - Automated sales inquiry response – labels / routers /printers / other features as addedInter-department meeting attendanceCoverage for Executive Assistant role for specific order requests when they are unavailable Acting as a monitor of internal processes to ensure document flow is correct and moving ensures that our customers receive the goods and services expectedThe representative is responsible for helping customer-facing teams keep their promises to our clients Maintain monthly cancellation spreadsheet and submit to executive monthlyUpdate customers with out-of-stock or back-order situations as requiredNon DMS meeting review what needs to be brought up by team membersReview open OIFs and cornerstone calls to verify progress being made or why notProcess historical renewalsBegin process for Customer changes by confirming dealer request,



and sending out forms as needed to authorized usersWeekly reconciliation of ordersQualifications:High School DiplomaSolid knowledge of Microsoft Office Suite – including word and excelPBS Certified Professionals program is encouragedAbility to embrace variety, change and innovationListening and organizational skills, attention to detail, and a strong follow up ethic are the key attributes for success in this roleSuperior verbal and written communication skillsStrong follow-up skills and internal communication / relationship skills are essentialExcellent time management, and the ability to work independently are a mustWhat we offer:Professional Development – Continuous training, industry certifications, and clear pathways for career advancementTravel Opportunities - Travel to locations across Canada, the U.S., and the CaribbeanComprehensive health benefits - Medical and dental coverage to support your well-beingPaid Time Off – PTO to help you recharge and maintain work-life balanceInclusive culture - A team-oriented, supportive team environment where your ideas and voice truly matterEmployee recognition - Regular appreciation programs and performance-based incentivesCompetitive compensation packageCompetitive annual base salaryUp to $4,800 per year in product certification bonusesAdditional performance incentivesAttractive employee referral bonusesStaff discounts – Exclusive savings with partners such as GM, Dell, and moreShould you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.PBS is an equal opportunity employer.

Accommodation will be provided during the hiring process as required.

📌 Account Services Representative (Calgary)
🏢 PBS Systems
📍 Calgary