POSITION OVERVIEW:

Reporting to the Accounts Receivable Manager, this individual will be responsible for supporting the day-to-day processing of accounts receivable. This position is responsible for accurately preparing and issuing customer invoices and progress billings, applying incoming payments, and following up on outstanding balances. The role provides support in maintaining customer records, responding to customer inquiries, and assisting with account reconciliations and audit documentation.

The Accounts

Receivable position works closely with the accounting team, project managers, and other departments to support efficient financial operations and assists with ad-hoc accounting and finance tasks as needed.

A safe and healthy work environment is one of Symtech’s primary goals and a central guiding principle for the organization. Symtech and its employees are aligned in the organization’s goal of zero incidents. Symtech’s most valuable asset is its employees.

Symtech is dedicated to providing and maintaining a safe and healthy work environment for all its employees. Symtech’s safety culture is encouraged within the organization and promoted through demonstrating and communicating the importance of safety within the community where work is performed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Perform the full cycle of accounts receivable from billing through collection and cash application.
- Process various types of accounts receivable transactions in an accurate and timely manner.
- Prepare and issue customer invoices, progress billings, change order billings, and related documentation.
- Track and bill holdback in accordance with contract terms and the Ontario Construction Act, including holdback release.




- Complete customer credit applications and ensure customer setup requirements are met prior to billing.
- Apply customer payments, deposits, and EFTs accurately to the correct accounts and invoices.
- Prepare and review aged receivables reports to ensure customer accounts are current and balances are up to date.
- Follow up on overdue accounts through calls and emails, escalating collection issues as required.
- Reconcile customer statements and accounts to identify discrepancies and resolve aged or outstanding items.
- Ensure appropriate approvals and supporting documentation are in place prior to issuing invoices.
- Set up new customer accounts and verify the accuracy of customer information, identifying and resolving discrepancies as required.
- Respond to all customer inquiries and assist customers with billing and payment-related issues.
- Review and investigate billing disputes by coordinating with project managers, internal teams, and customers to resolve discrepancies.
- Submit invoices through customer billing portals where required.
- Provide documentation, schedules, and assistance during internal and external audits.
- Develop an understanding of project and contract requirements as they relate to billing and receivables.




- Assist with ad-hoc projects and additional duties related to accounting or finance functions, where applicable.
- Organize and file both electronic and physical documents on a daily basis.

The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing, and other duties will be assigned based on the position’s role within the business unit.

EXPERIENCE, SKILLS & KNOWLEDGE:

- Minimum 2–3 years’ experience in an accounts receivable role, with experience improving billing or collection processes
- Experience preparing invoices and applying payments using accounting software; experience with Jonas would be an asset
- Construction industry experience, including progress billing and holdback, would be an asset
- Confident, professional communicator comfortable following up with customers on outstanding payments
- Ability to multi-task, work successfully under deadlines, and effectively prioritize time and workload
- Proactive and hands-on, with a strong sense of ownership and accountability for delivering accurate and timely results

TRAVEL:

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Symtech Innovations is an equal opportunity employer. We celebrate equity, diversity and are committed to creating an inclusive workplace for all employees. If you require accommodation in any stage of the recruitment process, please contact [email protected]. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

📌 Accounting Assistant (Accounts Receivable) (Richmond Hill)
🏢 SYMTECH INNOVATIONS
📍 Richmond Hill