Administrative Assistant/Receptionist

ARCH Psychological Services Inc. provides a full range of clinical and forensic assessments, therapy, and consultation to individuals, couples, and families. With offices in Edmonton, Calgary, and Grande Prairie, our multidisciplinary team serves clients of all ages, genders, abilities, backgrounds, beliefs, ethnicities, and sexual orientations throughout Alberta.

Position Summary: The Administrative Assistant is responsible for providing administrative support and exceptional client service for the Grande Prairie (in-person) and Calgary (remotely) locations in accordance with the policies, procedures, and standards established by ARCH Psychological Services Inc. Reporting directly to the Office Manager, the Administrative Assistant/Receptionist performs a variety of administrative duties that support the efficient day-to-day operations of the Grande Prairie and Calgary offices.

Responsibilities include, but are not limited to, managing incoming and outgoing communications, coordinating client appointments, maintaining accurate client records, processing payments and insurance claims, supporting clinicians, and performing general office administration.

The Administrative

Assistant/Receptionist is expected to carry out these responsibilities in a professional, efficient, and confidential manner while contributing to operational excellence, positive business outcomes, and a high standard of client satisfaction for the clinic.

Qualifications:

- Prior administrative, reception, or customer service experience and post-secondary education. A bachelor’s degree in psychology is preferred (not required).
- Strong verbal and written communication skills and can interact professionally with clients and colleagues.
- Highly organized and able to multitask, prioritize, and adapt in a fast-paced environment.
- Comfortable using Microsoft Word and Excel and have strong general computer skills.
- Reliable, professional, and able to work both independently and collaboratively.




- Client-focused and committed to providing responsive, respectful, and high-quality service.
- Exercise appropriate discretion when handling confidential and sensitive client information.

Key responsibilities:

- Reception & client support: Greet clients, respond to inquiries, and help maintain a welcoming and professional clinic environment.
- Scheduling & intake: Manage appointments, confirm bookings, support client intake procedures, and gather required information and documentation.
- Client communication: Communicate professionally with clients, clinicians, referral sources, and other contacts by telephone, email, and in person.
- Administrative efficiency: Organize and maintain client records and documentation in accordance with established office procedures.
- Front-end operations: Support the day-to-day administrative needs of the clinic, including reception coverage and coordination of routine office tasks.
- Team collaboration: Work closely with clinicians and administrative staff to support efficient office operations and service delivery.
- Maintain confidentiality and professionalism: Handle psychological, health, and personal information with discretion and consistently follow established procedures.

If you are ready to be part of our supportive and collaborative team and contribute to our mission of delivering exceptional psychological services, we would love to hear from you! Please submit a CV outlining your education and relevant administrative, reception, or customer service experience. Including a cover letter with your application is encouraged and appreciated.

At ARCH, we are not just offering jobs—we are offering a journey of learning, growth, and meaningful impact. Discover more about us at www.archpsychological.com.

Pay: $21.00 per hour

Expected hours: 8.0 per week

Benefits

- Dental care
- Disability insurance
- Extended health care
- In office parking
- Paid time off
- Vision care

Education:
- Bachelor's Degree (required)

Experience:
- Administrative: 1 year (preferred)

Work Location: In person

📌 Administrative Assistant/Receptionist (Grande Prairie)
🏢 ARCH Psychological Services
📍 Grande Prairie