Administrative Sales Support

Position Summary The Administrative Sales Support position provides administrative and operational support to the Customer Service, Sales, and Finance teams. The role is responsible for supporting order processing, invoicing, freight coordination, customer account administration, shipping documentation, and general office functions while helping ensure accurate and timely service to customers.

Key Responsibilities

- Review customer orders for accuracy, including purchase order numbers, products, quantities, pricing, shipping information, and applicable pricing deviations.
- Support order processing and release activities, including updating purchase order releases and assisting with EDI customer orders and reporting.
- Coordinate freight requirements by obtaining freight quotes, determining appropriate customer freight charges, preparing shipping documentation, booking carriers, and maintaining shipment and tracking information.
- Process invoicing for completed shipments, maintain supporting invoice and freight records, and prepare customer debit and credit notes as required.
- Assist with customer account administration, including new customer credit applications, bank and trade references, proof of delivery requests, customer surveys, and return/RGA processing.
- Assist with reconciliation of inventory records between APC and third-party warehouse systems.
- Provide backup support for Accounts Receivable activities, including invoice coding/matching and recording A/R batches.




- Provide backup assistance in responding to customer and manufacturer representative inquiries or complaints and identify opportunities to upsell existing or new customers.
- Provide general administrative and reception support, including answering incoming calls, handling courier packages and mail, filing, and administering the voicemail/phone system.
- Assist Sales and Customer Service with buying group and industry follow-up, including correspondence, literature, and product samples.
- Maintain organized records and work areas and follow applicable ISO 9001:2015 procedures.
- Participate in company meetings and training and perform other duties as assigned by Management.
- Backup for entering sundry P.O’s for purchasing

Skills & Qualifications · Strong Microsoft Excel skills, including the ability to organize and analyze data, work with formulas, sort/filter data, and maintain spreadsheets accurately.

· Proficiency with Microsoft Office, including Outlook and Word.

· Experience with ERP/order management systems; experience with Sage 300 (ACCPAC) is an asset.

· Strong attention to detail and accuracy, particularly when reviewing orders, pricing, invoicing, freight charges, and shipping documentation.





· Strong organizational and time-management skills with the ability to manage multiple priorities and follow tasks through to completion.

· Comfortable working with numbers and performing basic calculations related to pricing, freight, invoicing, and customer accounts.

· Strong written and verbal communication skills with a professional and customer-focused approach.

· Ability to work independently while also supporting Customer Service, Sales, Finance, and other departments as required.

· Strong problem-solving skills and ability to research and resolve discrepancies.

· Ability to learn recent systems, processes, and customer requirements.

· Previous administrative, customer service, sales support, or order-processing experience is preferred.

Job Types: Full-time, Permanent

Pay: $43,000.00-$56,000.00 per year

Benefits

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Ability to commute/relocate:
- Brantford, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
- List all ERP Systems you have experience with and also list which modules of the software you have worked in.

Education:
- Secondary School (preferred)

Experience:
- administrative assistant: 3 years (preferred)
- Customer Service: 3 years (preferred)

Location:
- Brantford, ON (required)

Work Location: In person

📌 Administrative Sales Support (Brantford)
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📍 Brantford